Honest question for you then. I understand some of the rants on the customer side of Marriott (now that Im the traveller and not the employee), but Ive noticed about the same number of problems at other chains as well. .... happens i guess. But what is it that makes Marriott such a turn-off for you? Is it the int'l customer service? reservations? the actual people at the hotel? And do you treat the people at the hotel with the same level of comtept that which you post on the MR board (hopefully not)?