Marriott.com issue today?

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Sep 7, 2006 | 12:52 pm

deac83

Original Poster

Join Date: Dec 2005

Programs: AA EXP, Marriott Amb Elite & LT Titanium, Hilton Diamond

Posts: 1,247

Marriott.com issue today?

Anybody notice if there is a problem with the 'hotel found' page on Marriott.com?

First it is defaulting by price as opposed to distance, first I've seen of this. Secondly when you select distance it will resort but when you try and go to page two it resorts and reverts to price, so you cannot page through the hotels by distance.

And the choice to list all hotels on one page is gone.

They definately changed something on the site.

Sep 7, 2006 | 1:04 pm

Deerfield

Join Date: Apr 2004

Posts: 64

I called the Marriott Internet Customer Care people and they indicated that this was a bug that was disocvered with the roll out of some new search features and hoped to have it corrected shortly.

The new sort is really helpful, however. The Keyword seach looks new ^ too.

Sep 7, 2006 | 2:26 pm

airplanegeek

Join Date: Mar 2006

Location: Central Florida

Programs: no elite status, but i get around

Posts: 369

i just accessed the marriott website and the search area is missing. no place to enter cities, dates, etc. i had to click through some other links to get to the search engine.

Sep 7, 2006 | 2:57 pm

AvalancheZ71

Join Date: Jan 2006

Location: BNA

Programs: HH Silver IHG Platinum

Posts: 3,736

I noticed the difference and I was hoping that there was a bug and not a new default.

Sep 8, 2006 | 2:55 am

holtju2

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Yep the new search sucks big time.

- You can no longer list ALL hotels in just one page but have to scroll down all the different pages
- You cannot specify just certain brands i.e. Marriott and Renaissance hotels but have to select Full Service or other

I want my OLD search back ASAP! I really liked the simplicity of the old search compared to the junk that Hilton's and Hyatt's offer.

Last edited by holtju2; Sep 8, 2006 at 3:02 am

Sep 8, 2006 | 5:33 am

slowly

Join Date: Nov 2005

Location: RTW

Programs: MR Ag, LH FTL

Posts: 947

And you no longer can specify max distance from the city center, for example, all hotels within 5 miles from NYC. Brand selection feature was also very useful.

Add new features as much as you like but why do they remove existing functionality?...

Sep 8, 2006 | 5:42 am

holtju2

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Quote:

Originally Posted by slowly

Add new features as much as you like but why do they remove existing functionality?...

Exactly. My hunch is that they don't want to make comparison between properties as easy as it was before. Now you have to go back and forth several times if you want to do some price research for example.

I really liked the old format and IMHO the booking engine was better than Hilton's, Hyatt's, and InterContinental's. After the change the InterContinental booking engine is more functional.

Sep 8, 2006 | 7:10 am

Deerfield

Join Date: Apr 2004

Posts: 64

Not sure why you are missing it, but brand selection still exists within the left side of the page. Type in New York, NY and you will see it at the bottom. The sort order is by distance so you just need to scroll or page as far out as you go. IMO this new seacrh is a big enhancement and plus - especially in a city that I am not familiar with.

Sep 8, 2006 | 8:02 am

slowly

Join Date: Nov 2005

Location: RTW

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Posts: 947

Quote:

Originally Posted by Deerfield

Not sure why you are missing it, but brand selection still exists within the left side of the page. Type in New York, NY and you will see it at the bottom.

So how do you select only Fairfield Inns AND Renaissance Hotels to be shown for example? It was possible with 2 clicks before. Impossible now.

Quote:

Originally Posted by Deerfield

The sort order is by distance so you just need to scroll or page as far out as you go.

And how do you sort by price properties which are max 5 miles from NYC? I used to do that a lot, choose max distance and then sort by price. Impossible now.

Quote:

Originally Posted by Deerfield

IMO this new search is a big enhancement and plus - especially in a city that I am not familiar with.

"This new search" isn't an indivisible entity to defend or to dislike. The IT team has added some fine features you like, that's OK with me, I'll probaly use them, too. But they have removed some useful features I liked; I don't think these options annoyed you so why defend the removal?

Sep 8, 2006 | 9:02 am

#10

AvalancheZ71

Join Date: Jan 2006

Location: BNA

Programs: HH Silver IHG Platinum

Posts: 3,736

I agree, these new and improved features fixed something that was not broken. I much liked the older version better. They only enhancement that I do like is the availablity to type in a new rate code and hit the enter key in lieu of the the button on the webpage once you made your first search.

Sep 8, 2006 | 9:40 am

#11

pinniped

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I also preferred the older version better. I frequently do a RI+MVCI or a Ren+Mar search. In practice, the "Extended Stay" and "Full Service" options are okay, but it's still more cumbersome and shows more than I want. New options are fine, but taking away the old functionality that was actually valuable is not.