why do some hotels ignore emails?
May 29, 2005 | 5:14 am
#1
Original Poster
Join Date: Nov 2003
Location: Scotland
Programs: BA silver
Posts: 1,864
why do some hotels ignore emails?
I have now emailed the Renaissance Riverside in Saigon three times in total asking for a late departure room( and how much it would cost). I can not do this through the Marriott website, although they took my booking, as they said I had to contact the hotel directly. As I only have 4 days in Saigon and have an 8pm flight out I don't want to have to check out of the hotel midday.Is this an indication of the service I am likely to get when I am there?
May 31, 2005 | 8:37 am
#2
Join Date: Jul 2004
Posts: 704
Sounds like they're collecting the e-mail and faxing it to the hotel while replying as vaguely as possible. In any case, calling the hotel to confirm things would be a good thing.
May 31, 2005 | 2:18 pm
#3
Join Date: Mar 2003
Location: Denver, CO USA
Programs: UA 1K, Marriott Platinum, Hilton Gold, Holiday Inn Platinum, peon on the rest
Posts: 677
They ALL ignore emails
I've given up on trying to communicate with specific Marriotts via email. Even when they leave a business card with my platinum gift showing the person's email address, they never respond. 
May 31, 2005 | 5:47 pm
#4
Join Date: Sep 1999
Location: Charlotte, NC USA
Programs: AA EXP; Marriott Lifetime / Annual Titanium; Massively Missing Starwood
Posts: 5,444
The Grand Flora ignores them. Rome Westin, Rome St. Regis, Florence Westin and the Venice Starwood properties all respond very timely. Rome Marriott just blows it off.
May 31, 2005 | 7:02 pm
#5
Join Date: Jan 2004
Location: Sol III
Programs: FPC Plat, SPG Gold, HH Diamond, PC Plt Amb
Posts: 1,329
I don't think it's just Marriott properties either. Other chains are similarly email-challenged, it seems to me 
One does wonder why they provide an email address (at least for those that do) if they don't actually use them for communications. Oh well.
One does wonder why they provide an email address (at least for those that do) if they don't actually use them for communications. Oh well.
Jun 1, 2005 | 7:37 am
#6
Join Date: Mar 2005
Programs: SWA - DL - Diamond - 1MM, A List, Marriott - Plat - Lifetime, AmEx - Plat, AAA, Avis - Preferred
Posts: 345
Originally Posted by fiona
I have now emailed the Renaissance Riverside in Saigon three times in total asking for a late departure room( and how much it would cost). I can not do this through the Marriott website, although they took my booking, as they said I had to contact the hotel directly. As I only have 4 days in Saigon and have an 8pm flight out I don't want to have to check out of the hotel midday.Is this an indication of the service I am likely to get when I am there?
Jun 1, 2005 | 11:43 am
#7
Original Poster
Join Date: Nov 2003
Location: Scotland
Programs: BA silver
Posts: 1,864
interesting to see it is just not me! Ihave eventually got a reply from the hotel and do have my late check out. I just think it leaves such a bad impression though.