Timelag for points
Apr 15, 2005 | 11:43 am
#1
Original Poster
Join Date: Jun 2004
Location: Washington
Programs: AA Exec Plat, UA 1K
Posts: 512
Timelag for points
Hi.. I'm new to the MR program. Was with SPG all this time.
Just wondering what is the typically turn around for points to show up in my account. I staying at the Ren in Mumbai (India) on the 13th for a night and the points haven't shown up. Any thoughts? is it different from hotel to hotel .. country to country?
Just wondering what is the typically turn around for points to show up in my account. I staying at the Ren in Mumbai (India) on the 13th for a night and the points haven't shown up. Any thoughts? is it different from hotel to hotel .. country to country?
Apr 15, 2005 | 11:59 am
#2
Join Date: Mar 2005
Location: Portland, OR
Programs: UA 1K, Marriott Plat
Posts: 48
Quoted as 10-14 business day, but in my experience if they haven't posted in a week, then someone messed up. However, if you fax in a missing stay request, it might take 2-4 more days before posting.
Apr 15, 2005 | 12:13 pm
#3
Original Poster
Join Date: Jun 2004
Location: Washington
Programs: AA Exec Plat, UA 1K
Posts: 512
Mega Bonus
Originally Posted by Tired_PacNW
Quoted as 10-14 business day, but in my experience if they haven't posted in a week, then someone messed up. However, if you fax in a missing stay request, it might take 2-4 more days before posting.
Apr 15, 2005 | 7:25 pm
#4
FlyerTalk Evangelist
Join Date: Nov 2002
Location: Freeload Univ. Where are you sitting?
Posts: 14,818
All my stays in a number of different Marriott properties have been posting within 72 hours.
And don't bother with the fax thing for missing stays: call SLC directly and they typically call the hotel while you wait and settle the matter right there.
And don't bother with the fax thing for missing stays: call SLC directly and they typically call the hotel while you wait and settle the matter right there.
Apr 15, 2005 | 7:28 pm
#5
Join Date: Mar 2005
Location: Portland, OR
Programs: UA 1K, Marriott Plat
Posts: 48
Originally Posted by BigLar
All my stays in a number of different Marriott properties have been posting within 72 hours.
And don't bother with the fax thing for missing stays: call SLC directly and they typically call the hotel while you wait and settle the matter right there.
And don't bother with the fax thing for missing stays: call SLC directly and they typically call the hotel while you wait and settle the matter right there.
Apr 15, 2005 | 7:29 pm
#6
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 35,567
I stayed at a hotel in Japan in October. The points did not post for what felt like an eternity. When I called Marriott, I was told that it can take up to 1 month for international properties to post. Apparently some only report in monthly. Marriott would not accept any documentation of the stay in advance of the one month mark. And sure enough, at about 3 weeks, the stay posted.
Apr 16, 2005 | 12:22 pm
#7
Join Date: Mar 2005
Location: RDU
Programs: Marriott PLT, Starwood, American Gold, Delta
Posts: 448
I stayed at San Antonio Rivercenter and points hadn't posted by two months. Called MR and they could find no record of my stay. They called San Antonio hotel and was told I didn't stay there. I called property and had to talk to 3 people before they could locate a record of my stay. I countered with question...."if I didn't stay there, why did you charge me $1500? What was that for?". Confirmation of stay was finally located and posts posted within 24 hours. I probably was being too patient for points to post and, I'm sure, that's what increased difficulty of tracking record.
Apr 16, 2005 | 4:12 pm
#8
Join Date: Mar 2005
Location: Portland, OR
Programs: UA 1K, Marriott Plat
Posts: 48
Originally Posted by wintersummer
I stayed at San Antonio Rivercenter and points hadn't posted by two months. Called MR and they could find no record of my stay. They called San Antonio hotel and was told I didn't stay there. I called property and had to talk to 3 people before they could locate a record of my stay. I countered with question...."if I didn't stay there, why did you charge me $1500? What was that for?". Confirmation of stay was finally located and posts posted within 24 hours. I probably was being too patient for points to post and, I'm sure, that's what increased difficulty of tracking record.
Apr 17, 2005 | 9:18 pm
#9
Original Poster
Join Date: Jun 2004
Location: Washington
Programs: AA Exec Plat, UA 1K
Posts: 512
Waiting seems best
Looks like I should wait a week or so and then give them a call. If they give me the one month excuse, I'll also give them a piece of my mind (just kidding)