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Originally Posted by jmkclee
(Post 30107291)
Has anyone had success on the Starwood side? Got a res for next month at Gritti Palace for the equivalent of 315,000 pts. Now it’s 180,000. I’d love those 125k pts back! But don't do what I did and cancelled the old one once I got the new one - the 375,000 points were never put back at the account and are in some limbo state I guess. |
Originally Posted by sabre31_98
(Post 30106951)
I did this just using Modify and had the refunded points back into my account instantly. No phone call needed.
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Originally Posted by MD/DC Flyer
(Post 30107797)
Once my accounts were combined I had enough points to make a new reservation.
But don't do what I did and cancelled the old one once I got the new one - the 375,000 points were never put back at the account and are in some limbo state I guess. |
Originally Posted by BobNoxious
(Post 30105570)
Had a reservation for 3 nights at 40,000/night. Now i see it is 35,000 per night. Went into view/modify. Edit. Chose the same room for 35,000/night. Received 15,000 instantly in my account. Reservation number stayed the same.
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The new platform is the old Marriott platform, so I'm not surprised it works as it always has.
SPG has been ported/converted from their old platform to Marriotts, so I'm not surprised that didn't work. I'd advise any retroactive/non-standard changes on the SPG side be handled by phone. |
Originally Posted by SanDiego1K
(Post 30106493)
Did you do this on the Starwood or the Marriott website? I attempted it on the Starwood site and it was a fail.
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Originally Posted by RogerD408
(Post 30101159)
Actually, the only thing you need to do is KEEP your confirmation in case they do try to deduct the new point level and DO NOT make any modification to your reservation. This is typical for any rate detail. The issue being they typically use a rate code to link a reservation to the text. So whenever there is a rate description change they only need to change one place and have it filter down. Every report I've read of this happening the property has honored the original rate. HOWEVER, if you make a change to the rez after the change goes into effect, they basically cancel the original reservation and book a new one, in which you are stuck with the new rate.
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Originally Posted by margarita girl
(Post 30109932)
I've just discovered that Marriott does not confirm the number of points required on the confirmation for award bookings. :rolleyes:
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