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Rewards rate lowers - can I get points back

Rewards rate lowers - can I get points back

 
Old Aug 18, 18, 8:17 am
  #1  
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Rewards rate lowers - can I get points back

I have a stay in October that I booked a month ago for 120000 points. This morning I saw that the exact same stay on points is now 80000. Can I call them up to get the new rate?

Let me throw a little wrinkle in there - the points booking had a cancelation policy of no cancelations 24 hours after booking (which I've never seen before) .
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Old Aug 18, 18, 8:20 am
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Yes, you will have to call to get the lower rate.
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Old Aug 18, 18, 11:27 am
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I'm curious - what property? I can't find any Marriott property where the new award level is 2/3 the old award level.

The cancellation policy may be an issue. Either way - try calling Tueday after the conversion has completed. Or in a couple of weeks after the avalanche of calls subside, if you're not in a hurry.
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Old Aug 18, 18, 12:23 pm
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I would wait until after the weekend to do this.

But if the original one was 120K, cancellations allowed, book the new one and cancel the other one online.
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Old Aug 18, 18, 1:43 pm
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Originally Posted by aacharya View Post
I would wait until after the weekend to do this.

But if the original one was 120K, cancellations allowed, book the new one and cancel the other one online.
Look at the OP's second paragraph.
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Old Aug 18, 18, 3:19 pm
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Originally Posted by CPRich View Post
I'm curious - what property? I can't find any Marriott property where the new award level is 2/3 the old award level.
W Bali is one. 90k->60k
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Old Aug 18, 18, 6:50 pm
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I actually had an award reservation with points advance, so no points used yet. Since than I have accumulated enough points but havenít called to attach a certificate since I knew that it is going down from 30 K to 25 K
A few hours ago, I noticed that they automatically redeemed 30 K points from my account for this reservation while the hotel is showing up for 25 K points now.
My date is no longer available with points for that date, so I canít just cancel and rebook
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Old Aug 18, 18, 8:05 pm
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Originally Posted by peroorim View Post
I actually had an award reservation with points advance, so no points used yet. Since than I have accumulated enough points but havenít called to attach a certificate since I knew that it is going down from 30 K to 25 K
A few hours ago, I noticed that they automatically redeemed 30 K points from my account for this reservation while the hotel is showing up for 25 K points now.
My date is no longer available with points for that date, so I canít just cancel and rebook
The directions are to call in and make the request for the adjustment. I suggest waiting a few days, if you can, to let things calm down and the CSRs learn how to do it in the new program. They they say no, thank them for their time and call back in hoping for a better agent.
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Old Aug 19, 18, 8:40 am
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I have the opposite issue as OP. I made a reservation (with a points advance) for a resort which had a 40K redemption fee per night. The property has since increased to 50K points per night. Now when I look at my reservation it says I need 50K points per night. Anyone think I have a chance to contact Marriott to lower to the rate I agreed upon at the time of reservation?

Last edited by bgabbard1; Aug 19, 18 at 8:41 am Reason: Additional Facts
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Old Aug 19, 18, 9:55 am
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Originally Posted by bgabbard1 View Post
I have the opposite issue as OP. I made a reservation (with a points advance) for a resort which had a 40K redemption fee per night. The property has since increased to 50K points per night. Now when I look at my reservation it says I need 50K points per night. Anyone think I have a chance to contact Marriott to lower to the rate I agreed upon at the time of reservation?
just got off the phone with Marriott. After one hour, they told me that Marriott would honor the original rate (after initially saying they would not), but they can't do it today. They suggested I call tomorrow to handle it. The CSR made a note on my account so that they know to honor the original rate.

No no idea if this is a 1-day glitch and I wasted an hour, or if the rates really are going up for existing rewards reservations and I staved it off with the extended call today.
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Old Aug 19, 18, 9:56 am
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Originally Posted by bgabbard1 View Post
I have the opposite issue as OP. I made a reservation (with a points advance) for a resort which had a 40K redemption fee per night. The property has since increased to 50K points per night. Now when I look at my reservation it says I need 50K points per night. Anyone think I have a chance to contact Marriott to lower to the rate I agreed upon at the time of reservation?
Actually, the only thing you need to do is KEEP your confirmation in case they do try to deduct the new point level and DO NOT make any modification to your reservation. This is typical for any rate detail. The issue being they typically use a rate code to link a reservation to the text. So whenever there is a rate description change they only need to change one place and have it filter down. Every report I've read of this happening the property has honored the original rate. HOWEVER, if you make a change to the rez after the change goes into effect, they basically cancel the original reservation and book a new one, in which you are stuck with the new rate.
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Old Aug 19, 18, 11:54 am
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I called today and sorted things out over the phone quickly
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Old Aug 19, 18, 11:44 pm
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Originally Posted by GoSh4rks View Post
W Bali is one. 90k->60k
W Bali was not a Marriott property. I'm aware of the 3 SPG properties that dropped 90=>60.

I assumed OP was posting in the Marriott forum because it was a Marriott property
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Old Aug 20, 18, 8:09 am
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Originally Posted by RogerD408 View Post
Actually, the only thing you need to do is KEEP your confirmation in case they do try to deduct the new point level and DO NOT make any modification to your reservation. This is typical for any rate detail. The issue being they typically use a rate code to link a reservation to the text. So whenever there is a rate description change they only need to change one place and have it filter down. Every report I've read of this happening the property has honored the original rate. HOWEVER, if you make a change to the rez after the change goes into effect, they basically cancel the original reservation and book a new one, in which you are stuck with the new rate.
Looks like Marriott is NOT intending on honoring Points Advance rates that did not have certs ordered.

https://insiders.marriottrewards.com/thread/55447
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Old Aug 20, 18, 8:20 am
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Originally Posted by OssianBlue View Post
Looks like Marriott is NOT intending on honoring Points Advance rates that did not have certs ordered.

https://insiders.marriottrewards.com/thread/55447
Marriott bad (tell me something new)... Given the number of times CSRs have given wrong info, I wouldn't be surprised if this changes once things settle out. If you've got time before your stay, I suggest waiting maybe a week and call in to see where things stand.
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