Rewards rate lowers - can I get points back
#1
Original Poster
Join Date: Aug 2004
Location: Round Lake, IL
Programs: UA GS, Marriott Titanium
Posts: 1,064
Rewards rate lowers - can I get points back
I have a stay in October that I booked a month ago for 120000 points. This morning I saw that the exact same stay on points is now 80000. Can I call them up to get the new rate?
Let me throw a little wrinkle in there - the points booking had a cancelation policy of no cancelations 24 hours after booking (which I've never seen before) .
Let me throw a little wrinkle in there - the points booking had a cancelation policy of no cancelations 24 hours after booking (which I've never seen before) .
#2
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
Yes, you will have to call to get the lower rate.
#3
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,008
I'm curious - what property? I can't find any Marriott property where the new award level is 2/3 the old award level.
The cancellation policy may be an issue. Either way - try calling Tueday after the conversion has completed. Or in a couple of weeks after the avalanche of calls subside, if you're not in a hurry.
The cancellation policy may be an issue. Either way - try calling Tueday after the conversion has completed. Or in a couple of weeks after the avalanche of calls subside, if you're not in a hurry.
#4
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
I would wait until after the weekend to do this.
But if the original one was 120K, cancellations allowed, book the new one and cancel the other one online.
But if the original one was 120K, cancellations allowed, book the new one and cancel the other one online.
#7
Join Date: Nov 2007
Programs: Aeroplan, Marriott Bonvoy (Gold)
Posts: 280
I actually had an award reservation with points advance, so no points used yet. Since than I have accumulated enough points but haven’t called to attach a certificate since I knew that it is going down from 30 K to 25 K
A few hours ago, I noticed that they automatically redeemed 30 K points from my account for this reservation while the hotel is showing up for 25 K points now.
My date is no longer available with points for that date, so I can’t just cancel and rebook
A few hours ago, I noticed that they automatically redeemed 30 K points from my account for this reservation while the hotel is showing up for 25 K points now.
My date is no longer available with points for that date, so I can’t just cancel and rebook
#8
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I actually had an award reservation with points advance, so no points used yet. Since than I have accumulated enough points but haven’t called to attach a certificate since I knew that it is going down from 30 K to 25 K
A few hours ago, I noticed that they automatically redeemed 30 K points from my account for this reservation while the hotel is showing up for 25 K points now.
My date is no longer available with points for that date, so I can’t just cancel and rebook
A few hours ago, I noticed that they automatically redeemed 30 K points from my account for this reservation while the hotel is showing up for 25 K points now.
My date is no longer available with points for that date, so I can’t just cancel and rebook
#9
Join Date: Jul 2017
Posts: 2
I have the opposite issue as OP. I made a reservation (with a points advance) for a resort which had a 40K redemption fee per night. The property has since increased to 50K points per night. Now when I look at my reservation it says I need 50K points per night. Anyone think I have a chance to contact Marriott to lower to the rate I agreed upon at the time of reservation?
Last edited by bgabbard1; Aug 19, 2018 at 8:41 am Reason: Additional Facts
#10
Join Date: Feb 2016
Posts: 133
I have the opposite issue as OP. I made a reservation (with a points advance) for a resort which had a 40K redemption fee per night. The property has since increased to 50K points per night. Now when I look at my reservation it says I need 50K points per night. Anyone think I have a chance to contact Marriott to lower to the rate I agreed upon at the time of reservation?
No no idea if this is a 1-day glitch and I wasted an hour, or if the rates really are going up for existing rewards reservations and I staved it off with the extended call today.
#11
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I have the opposite issue as OP. I made a reservation (with a points advance) for a resort which had a 40K redemption fee per night. The property has since increased to 50K points per night. Now when I look at my reservation it says I need 50K points per night. Anyone think I have a chance to contact Marriott to lower to the rate I agreed upon at the time of reservation?
#12
Join Date: Nov 2007
Programs: Aeroplan, Marriott Bonvoy (Gold)
Posts: 280
I called today and sorted things out over the phone quickly
#13
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,008
#14
Join Date: Dec 2017
Posts: 746
Actually, the only thing you need to do is KEEP your confirmation in case they do try to deduct the new point level and DO NOT make any modification to your reservation. This is typical for any rate detail. The issue being they typically use a rate code to link a reservation to the text. So whenever there is a rate description change they only need to change one place and have it filter down. Every report I've read of this happening the property has honored the original rate. HOWEVER, if you make a change to the rez after the change goes into effect, they basically cancel the original reservation and book a new one, in which you are stuck with the new rate.
https://insiders.marriottrewards.com/thread/55447
#15
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Looks like Marriott is NOT intending on honoring Points Advance rates that did not have certs ordered.
https://insiders.marriottrewards.com/thread/55447
https://insiders.marriottrewards.com/thread/55447