Rewards rate lowers - can I get points back
I have a stay in October that I booked a month ago for 120000 points. This morning I saw that the exact same stay on points is now 80000. Can I call them up to get the new rate?
Let me throw a little wrinkle in there - the points booking had a cancelation policy of no cancelations 24 hours after booking (which I've never seen before) . |
Yes, you will have to call to get the lower rate.
|
I'm curious - what property? I can't find any Marriott property where the new award level is 2/3 the old award level.
The cancellation policy may be an issue. Either way - try calling Tueday after the conversion has completed. Or in a couple of weeks after the avalanche of calls subside, if you're not in a hurry. |
I would wait until after the weekend to do this.
But if the original one was 120K, cancellations allowed, book the new one and cancel the other one online. |
Originally Posted by aacharya
(Post 30097746)
I would wait until after the weekend to do this.
But if the original one was 120K, cancellations allowed, book the new one and cancel the other one online. |
Originally Posted by CPRich
(Post 30097587)
I'm curious - what property? I can't find any Marriott property where the new award level is 2/3 the old award level.
|
I actually had an award reservation with points advance, so no points used yet. Since than I have accumulated enough points but haven’t called to attach a certificate since I knew that it is going down from 30 K to 25 K
A few hours ago, I noticed that they automatically redeemed 30 K points from my account for this reservation while the hotel is showing up for 25 K points now. My date is no longer available with points for that date, so I can’t just cancel and rebook |
Originally Posted by peroorim
(Post 30098860)
I actually had an award reservation with points advance, so no points used yet. Since than I have accumulated enough points but haven’t called to attach a certificate since I knew that it is going down from 30 K to 25 K
A few hours ago, I noticed that they automatically redeemed 30 K points from my account for this reservation while the hotel is showing up for 25 K points now. My date is no longer available with points for that date, so I can’t just cancel and rebook |
I have the opposite issue as OP. I made a reservation (with a points advance) for a resort which had a 40K redemption fee per night. The property has since increased to 50K points per night. Now when I look at my reservation it says I need 50K points per night. Anyone think I have a chance to contact Marriott to lower to the rate I agreed upon at the time of reservation?
|
Originally Posted by bgabbard1
(Post 30100846)
I have the opposite issue as OP. I made a reservation (with a points advance) for a resort which had a 40K redemption fee per night. The property has since increased to 50K points per night. Now when I look at my reservation it says I need 50K points per night. Anyone think I have a chance to contact Marriott to lower to the rate I agreed upon at the time of reservation?
No no idea if this is a 1-day glitch and I wasted an hour, or if the rates really are going up for existing rewards reservations and I staved it off with the extended call today. |
Originally Posted by bgabbard1
(Post 30100846)
I have the opposite issue as OP. I made a reservation (with a points advance) for a resort which had a 40K redemption fee per night. The property has since increased to 50K points per night. Now when I look at my reservation it says I need 50K points per night. Anyone think I have a chance to contact Marriott to lower to the rate I agreed upon at the time of reservation?
|
I called today and sorted things out over the phone quickly |
Originally Posted by GoSh4rks
(Post 30098351)
W Bali is one. 90k->60k
I assumed OP was posting in the Marriott forum because it was a Marriott property |
Originally Posted by RogerD408
(Post 30101159)
Actually, the only thing you need to do is KEEP your confirmation in case they do try to deduct the new point level and DO NOT make any modification to your reservation. This is typical for any rate detail. The issue being they typically use a rate code to link a reservation to the text. So whenever there is a rate description change they only need to change one place and have it filter down. Every report I've read of this happening the property has honored the original rate. HOWEVER, if you make a change to the rez after the change goes into effect, they basically cancel the original reservation and book a new one, in which you are stuck with the new rate.
https://insiders.marriottrewards.com/thread/55447 |
Originally Posted by OssianBlue
(Post 30104959)
Looks like Marriott is NOT intending on honoring Points Advance rates that did not have certs ordered.
https://insiders.marriottrewards.com/thread/55447 |
All times are GMT -6. The time now is 9:43 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.