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-   Marriott | Rewards (https://www.flyertalk.com/forum/marriott-rewards-427/)
-   -   Rewards rate lowers - can I get points back (https://www.flyertalk.com/forum/marriott-rewards/1925833-rewards-rate-lowers-can-i-get-points-back.html)

kaw753 Aug 20, 2018 9:24 am
Originally Posted by RogerD408 (Post 30105003)
Marriott bad (tell me something new)... Given the number of times CSRs have given wrong info, I wouldn't be surprised if this changes once things settle out. If you've got time before your stay, I suggest waiting maybe a week and call in to see where things stand.
I now have this issue and the points are sitting in my account. I would have had them deducted if they had mentioned it, but I asked "will they be honouring the old rates if I book before August 1st" in a previous thread and they said all is fine.

RogerD408 Aug 20, 2018 9:26 am
Originally Posted by kaw753 (Post 30105298)
I now have this issue and the points are sitting in my account. I would have had them deducted if they had mentioned it, but I asked "will they be honouring the old rates if I book before August 1st" in a previous thread and they said all is fine.
Is the stay imminent? If not, wait and call back in once things settle out. There's a good chance you will get a better informed CSR. Too many are willing to say no without doing the research.

jakers3200 Aug 20, 2018 9:31 am
Originally Posted by kaw753 (Post 30105298)
I now have this issue and the points are sitting in my account. I would have had them deducted if they had mentioned it, but I asked "will they be honouring the old rates if I book before August 1st" in a previous thread and they said all is fine.
I remember that thread. Do you have a link?

porciuscato Aug 20, 2018 9:42 am
I made the unfortunate mistake of cancelling a reservation on Aug 19 in an attempt to re-book at the lower rate. The reservation cancelled, but the points never went back. CSR was not able to solve it today and had to send email to hotel......

BobNoxious Aug 20, 2018 10:18 am
Had a reservation for 3 nights at 40,000/night. Now i see it is 35,000 per night. Went into view/modify. Edit. Chose the same room for 35,000/night. Received 15,000 instantly in my account. Reservation number stayed the same.

slariz Aug 20, 2018 10:34 am
Originally Posted by porciuscato (Post 30105383)
I made the unfortunate mistake of cancelling a reservation on Aug 19 in an attempt to re-book at the lower rate. The reservation cancelled, but the points never went back. CSR was not able to solve it today and had to send email to hotel......
I'm in the same situation, points still have not returned. I've reached out via phone and online to no avail. I hope the points are returned soon while there's still availability. Only response I keep getting is check status.marriott.com but there's really no usable info there.

bosman Aug 20, 2018 11:59 am
Originally Posted by BobNoxious (Post 30105570)
Had a reservation for 3 nights at 40,000/night. Now i see it is 35,000 per night. Went into view/modify. Edit. Chose the same room for 35,000/night. Received 15,000 instantly in my account. Reservation number stayed the same.
Great tip! Just did the same. Amazed they made it so easy.

SanDiego1K Aug 20, 2018 1:17 pm
Originally Posted by BobNoxious (Post 30105570)
Had a reservation for 3 nights at 40,000/night. Now i see it is 35,000 per night. Went into view/modify. Edit. Chose the same room for 35,000/night. Received 15,000 instantly in my account. Reservation number stayed the same.
Did you do this on the Starwood or the Marriott website? I attempted it on the Starwood site and it was a fail.

slariz Aug 20, 2018 1:20 pm
Originally Posted by SanDiego1K (Post 30106493)
Did you do this on the Starwood or the Marriott website? I attempted it on the Starwood site and it was a fail.
Be careful if doing it on the Starwood side - I attempted this yesterday and ended up with a canceled reservation and no points redeposited. Been attempting to get the points back since to no avail in order to rebook. Pretty frustrating.

UA-NYC Aug 20, 2018 1:42 pm
Originally Posted by SanDiego1K (Post 30106493)
Did you do this on the Starwood or the Marriott website? I attempted it on the Starwood site and it was a fail.
Same - the re-login process tripped me up

Nazdoom Aug 20, 2018 2:26 pm
I have a reservation for Aug 22 at 80000 points, hotel is now re-priced at 50000 due to Aug 18 changes. Ecertificate had already been attached / 80k deducted from my account.

Called platinum reservation line and was instantly helped. Agent couldn't change the points on the ecertificate so she gave me the points difference as a goodwill points bonus.

One step closer to lifetime status (goodwill points count, right?)!
​​​

versace991 Aug 20, 2018 2:47 pm
call in and they will cancel the ordered certificate and order you a new cerficiate.

sabre31_98 Aug 20, 2018 2:58 pm
Originally Posted by Nazdoom (Post 30106795)
I have a reservation for Aug 22 at 80000 points, hotel is now re-priced at 50000 due to Aug 18 changes. Ecertificate had already been attached / 80k deducted from my account.

Called platinum reservation line and was instantly helped. Agent couldn't change the points on the ecertificate so she gave me the points difference as a goodwill points bonus.

One step closer to lifetime status (goodwill points count, right?)!
​​​
I did this just using Modify and had the refunded points back into my account instantly. No phone call needed.

jmkclee Aug 20, 2018 4:19 pm
Has anyone had success on the Starwood side? Got a res for next month at Gritti Palace for the equivalent of 315,000 pts. Now it’s 180,000. I’d love those 125k pts back!

UA-NYC Aug 20, 2018 6:16 pm
Originally Posted by jmkclee (Post 30107291)
Has anyone had success on the Starwood side? Got a res for next month at Gritti Palace for the equivalent of 315,000 pts. Now it’s 180,000. I’d love those 125k pts back!
Not working on Starwood side yet


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