Impossible to get certificates?
Aug 16, 2018 | 10:32 am
#16
Join Date: Dec 2008
Posts: 4,519
OK! Have y'all seen this? Apparently you cannot use certificates AT ALL between August 18 and September 18. (Which I call BS on, as I couldn't use one back on August 14, as I posted above.) See https://thepointsguy.com/news/month-...-certificates/ - this is concerning for me, because I'm trying to book for the night of September 22, and I'm worried that it will all fall apart and the system won't be a "go" by 9/18. Ugh!!!!
Hope this help.
Aug 16, 2018 | 2:22 pm
#17
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 12,780
What about social media? Have you tried FB or Twitter?
Aug 17, 2018 | 4:18 am
#18
Join Date: Aug 2006
Location: Canada
Posts: 347
Impossible to get certificates?
Hi,
I've got a few award reservations for hotels that are going up in category. Even though I have enough points, the system did not purchase certificates automatically, and the link to purchase them doesn't work. Will the lack of having an existing certificate be a problem with the merger? Will I be charged the new, higher amount of points once the certificate is auto ordered?
I've got a few award reservations for hotels that are going up in category. Even though I have enough points, the system did not purchase certificates automatically, and the link to purchase them doesn't work. Will the lack of having an existing certificate be a problem with the merger? Will I be charged the new, higher amount of points once the certificate is auto ordered?
Aug 17, 2018 | 6:38 am
#19
Join Date: Apr 2014
Posts: 117
The same thing happened to me this week. I called Marriott who confirmed that the certificate had not been attached and did it manually. Oddly, my account still shows an unused certificate. Not sure if this has something to do with the system changes, but will call in a few weeks.