Not receiving reservation confirmation emails
May 13, 2018, 4:39 pm
#1
Original Member
Original Poster
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,636
No longer receiving reservation email confirmation/cancellation this weekend
Anybody experience the same issue?
May 13, 2018, 8:38 pm
#2
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
I have noticed a delay in receiving email confirmations over the last two weeks. I eventually do get them but some are taking days to arrive instead of almost instantaneously as before. I’ve just been reconfirming using the app which defeats the purpose of the email.
May 13, 2018, 9:24 pm
#3
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,139
I made a reservation today and got nothing.
May 13, 2018, 11:12 pm
#4
Join Date: Sep 2017
Location: Tucson, Arizona
Programs: Hyatt Globalist; Marriott Titanium; Hilton Diamond; IHG Spire Ambassador; AA Exec Plat; UA Silver
Posts: 63
I've made four reservations between yesterday and today, and immediately got confirmations (as usual) for all four.
May 14, 2018, 6:24 am
#5
Original Member
Original Poster
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,636
Tried again this morning.
I don't get the automated email from reserving and from cancelling. But if I open the reservation and request an email, that I receive.
Same email address. Seems like there is a bug with Marriott.
I don't get the automated email from reserving and from cancelling. But if I open the reservation and request an email, that I receive.
Same email address. Seems like there is a bug with Marriott.
May 20, 2018, 11:51 am
#6
Join Date: Dec 2004
Location: PHL
Programs: Marriott LTT, Amtrak Select, Hertz 5*, AA Gold, IHG Plat, National Exec
Posts: 1,312
Not receiving reservation confirmation emails
Twice over the last week, I have booked a reservation and never received a confirmation email. I am receiving other emails normally, so it is not an issue with my email account. The email address on file with Marriott is correct. Has anyone else experienced this problem?
May 20, 2018, 12:02 pm
#7
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Yes. Going back several weeks. I think I saw a thread here somewhere.
Hope they replace Marriott IT with SPG IT.
Oh, and they don't send cancellation emails either.
Hope they replace Marriott IT with SPG IT.
Oh, and they don't send cancellation emails either.
May 20, 2018, 1:09 pm
#8
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
Same issue and very frustrating. This is like basic, basic stuff.
May 20, 2018, 3:53 pm
#9
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
I'm finding that when I do get a reservation confirmation email, it doesn't show the rate per night, only the total cost for all nights including taxes and fees. This is not much better than worthless.
May 20, 2018, 4:22 pm
#10
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,139
May 22, 2018, 12:56 am
#11
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,621
Ironically, I have been receiving reservation & cancellation e-mails without issue, BUT like MSPeconomist said, they're practically useless.
Last edited by KRSW; May 22, 2018 at 1:27 pm
May 22, 2018, 6:14 am
#12
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,698
Isn't this charming? Businesses have pushed us to the the self serve internet and paperless then purposely restrict & obscure the pertinent details and data of increasingly complex transactions (i.e inconsistent cancellation dates) clearly to make it as difficult as possibly to reevaluate plans & prices once made. Its not by accident, Marriott & Southwest seem among the worst.
May 25, 2018, 3:26 am
#13
Join Date: Aug 2010
Location: Indiana
Programs: Marriott PP /DL Diamond
Posts: 56
Same here, I made four separate reservations this week and haven't received any emails however i did get the email with the bill when I checked out.
May 25, 2018, 9:09 am
#14
Join Date: Apr 2009
Location: WAS (IAD, DCA, BWI)
Programs: Marriott Lifetime Platinum, WN CP
Posts: 245
I made a reservation this morning and received an email confirmation in about <30 minutes.
May 25, 2018, 9:48 am
#15
Original Member
Original Poster
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,636