Unable to create/modify any award reservations
May 7, 2018 | 4:29 pm
#1
Original Poster
Join Date: Jul 2013
Posts: 637
Unable to create/modify any award reservations
For some reasons, I cannot create or modify any award reservations from my Marriott account. Any attempts always end up with the error message "Please try again. If the problem persists, you may call 1-888-236-2427 from within the USA or Canada. If you are calling from a location outside of this area, please consult our worldwide reservation directory for the appropriate number." I noticed this problem during the weekend and I still have it as of today. Meanwhile, my wife's account can create/modify award reservations normally.
I tried to call the number mentioned but the agent had no idea what to do to solve the issue. Any ideas what happened and how to fix it?
I tried to call the number mentioned but the agent had no idea what to do to solve the issue. Any ideas what happened and how to fix it?
May 8, 2018 | 7:12 am
#2
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,775
Unfortunately, I have no idea what is wrong/happening with your account. But I would call Marriott back and if the person again has no idea what to do, I would escalate by asking to speak with their supervisor. And keep escalating until someone finally does know.
May 16, 2018 | 6:29 pm
#3
Join Date: Sep 2010
Posts: 3
Ι am having the same exact problem. Any updates godsquare? The Customer Service people seem to be clueless about the problem.
May 16, 2018 | 6:31 pm
#4
Original Member
Join Date: May 1998
Location: Midwest
Programs: Marriott Titanium, IHG Plat, Hyatt Globalist, HHonors Diamond, AA Plat Pro, UA Silver
Posts: 604
Try on mobile. I was having issues looking at reservations yesterday but I was able to work around by making changes on the apple app.
May 16, 2018 | 7:42 pm
#5
Join Date: Nov 2014
Location: Somewhere
Posts: 1,196
For some reasons, I cannot create or modify any award reservations from my Marriott account. Any attempts always end up with the error message "Please try again. If the problem persists, you may call 1-888-236-2427 from within the USA or Canada. If you are calling from a location outside of this area, please consult our worldwide reservation directory for the appropriate number." I noticed this problem during the weekend and I still have it as of today. Meanwhile, my wife's account can create/modify award reservations normally.
I tried to call the number mentioned but the agent had no idea what to do to solve the issue. Any ideas what happened and how to fix it?
I tried to call the number mentioned but the agent had no idea what to do to solve the issue. Any ideas what happened and how to fix it?
I still can't create or make any changes to any award reservations. It's annoying that I have to call Marriott to book or make changes to my reservation.
May 21, 2018 | 6:28 am
#8
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E50, Marriott LT Ti, IHG Dia Amb
Posts: 16,445
Problems making a points reservation online
I am trying to make a points reservation in Paris. Everything is fine until I get to the final page where it tells me "Time is running out. Book now!" But there is no button to click to complete the transaction! I've tried 3 different devices (2 laptops and iPad) and 3 different browsers (MS Edge, Chrome and Safari) all with the same results.
Anyone have a work around or do I have to call in? I'm trying to book from a friend's account so I would really prefer to do this online rather than ask him to call in.
Marriott IT amazes me every day with how bad it is.
Anyone have a work around or do I have to call in? I'm trying to book from a friend's account so I would really prefer to do this online rather than ask him to call in.
Marriott IT amazes me every day with how bad it is.
May 21, 2018 | 7:20 am
#9
Join Date: Dec 2003
Programs: AA Plat Pro, United Silver, Marriott LTT, Hyatt Globalist, Hilton lowly Silver, IHG Platinum
Posts: 1,152
Try the app next.
Marriott IT pains me.
Marriott IT pains me.
May 21, 2018 | 7:41 am
#10
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus, HH Gold, Hertz PC, National Executive, etc.
Posts: 31,670
Property? Dates - or at least sample dates that illustrate the problem? I tried the top 3 hits in Paris at marriott.com for random summer dates and both have two "Book Now" buttons along with the "Room(s) held for:" countdown. I don't see "Time is running out. Book now" on any page. https://www.marriott.com/reservation/reviewDetails.mi is where I end up.
May 21, 2018 | 7:41 am
#11
Join Date: Apr 2009
Location: WAS (IAD, DCA, BWI)
Programs: Marriott Lifetime Platinum, WN CP
Posts: 245
May 21, 2018 | 10:33 am
#12
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E50, Marriott LT Ti, IHG Dia Amb
Posts: 16,445
Property? Dates - or at least sample dates that illustrate the problem? I tried the top 3 hits in Paris at marriott.com for random summer dates and both have two "Book Now" buttons along with the "Room(s) held for:" countdown. I don't see "Time is running out. Book now" on any page. https://www.marriott.com/reservation/reviewDetails.mi is where I end up.
Last edited by margarita girl; May 21, 2018 at 2:26 pm