Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,774
Unfortunately, I have no idea what is wrong/happening with your account. But I would call Marriott back and if the person again has no idea what to do, I would escalate by asking to speak with their supervisor. And keep escalating until someone finally does know.