New Cancellation Policy
#1
Original Poster
Join Date: Nov 2007
Location: Ponte Vedra FL
Programs: Former NW WP Platinum, and Delta plat, now AA gold Hilton Diamond
Posts: 42
New Cancellation Policy
#2
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
I wonder how Plats will be impacted. They could cancel at 24 hours vs 48 hours.
#3
Join Date: Jan 2002
Location: Washington, DC, USA
Programs: UA MM, MB LifeTit
Posts: 1,830
It's about time that hotels stopped giving away cancellation options. I wonder whether any companies are contemplating pricing different cancellation options.
#4
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Marriott just made last-minute services like Hotel Tonight and Priceline Express Deals look more compelling.
#5
Join Date: Mar 2007
Posts: 4,975
Following airline model slowly. Over time it will be extra charges for higher floors, extra pillows, early check in, late check out, wake up calls, towels etc =p All due to customer feedback and demand.
#6
Join Date: Sep 2005
Location: Now in SLC
Programs: DL GM 1MM, MR LT Titanium
Posts: 4,119
Do we have any proof of this besides a blog post?
#8
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,934
I'm seeing 2-day (instead of 1-day) cancellation deadline at several SoCal properties that just yesterday were showing 1-day. It's the same whether I look at AAA, (Marriott Rewards) Member, or open-to-all rates.
A comment on the blog linked above says it may have only gone to 3-day in the US Northeast.
A comment on the blog linked above says it may have only gone to 3-day in the US Northeast.
#9
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,114
Cheers.
#10
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
I won't be looking for Marriott or SPG stay credit. I'll be looking for value. Flexibility has value - Marriott's approach denies me that. Lots of plans can change within 72 hours. It's different for multi-day resort vacations with the family but for single night business stays solo I can take my chances with a last-minute booking.
#11
Join Date: Mar 2007
Posts: 4,975
I'm seeing 2-day (instead of 1-day) cancellation deadline at several SoCal properties that just yesterday were showing 1-day. It's the same whether I look at AAA, (Marriott Rewards) Member, or open-to-all rates.
A comment on the blog linked above says it may have only gone to 3-day in the US Northeast.
A comment on the blog linked above says it may have only gone to 3-day in the US Northeast.
#12
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,472
Never has been any such written rule. When inquiring, have been told by more than one property they have no idea what I'm talking about. That's what happens when there is a so-called rule which no one has ever seen.
#13
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,114
I won't be looking for Marriott or SPG stay credit. I'll be looking for value. Flexibility has value - Marriott's approach denies me that. Lots of plans can change within 72 hours. It's different for multi-day resort vacations with the family but for single night business stays solo I can take my chances with a last-minute booking.
BTW - if you're not looking for Marriott or SPG stay credit & are just going off the cancel policy, then what do you care where you stay? It could be MAR, SPG, Hilton, Choice, IHG, etc, etc, when you're booking last minute ressies.
FWIW - I think the new policy sucks the big-one & will join others in complaining about it, especially for properties that are not resorts, big cities w/ full bookings, etc, but if you're making a last minute booking then the new policy isn't going to impact you much.
Cheers.
#15
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,320
Day before cancellation was bad enough for business stays. 2 to 3 days before cancellation is a deal breaker for most of my business stays. I need more flexibility for last minute changes. This will push me to use IHG as my primary program rather than as my secondary program even though I generally prefer Marriott properties over IHG properties. IHG's current cancellation policy is typically same day or worst case day before. E.g. generally much more flexible than Marriott. <OffSoapBox>.....
--Jon
--Jon