Can't log into app "unprocessable condition"
May 7, 2017, 8:30 am
#1
Original Poster
Join Date: Oct 2012
Posts: 97
Can't log into app "unprocessable condition"
I can log into the Marriott web site and mobile web site no problem.
When I log into the app I get an "unprocessable condition" error.
Using iOS 7 and tried deleting and reinstalling the app.
Marriott support been no help at all.
Any ideas guys?
When I log into the app I get an "unprocessable condition" error.
Using iOS 7 and tried deleting and reinstalling the app.
Marriott support been no help at all.
Any ideas guys?
May 7, 2017, 10:58 am
#2
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,009
"Compatability: Requires iOS 9.0 or later"
It works fine for me on 10.3.1. Maybe try upgrading your OS, which was obsoleted nearly 3 years ago.
It works fine for me on 10.3.1. Maybe try upgrading your OS, which was obsoleted nearly 3 years ago.
May 7, 2017, 12:32 pm
#3
Original Poster
Join Date: Oct 2012
Posts: 97
Sorry. meant iPhone 7 with latest OS
May 9, 2017, 7:03 am
#4
Original Poster
Join Date: Oct 2012
Posts: 97
This is now resolved.
The problem was I somehow managed to set a 24-character password, despite the rules set to 8-20 characters.
The Marriott web site accepted my password, whereas the app restricts the password field to 20 characters.
It's concerning from a security standpoint that when I was pasting my 24-character password into the app which was only accepting 20 characters, that it did not simply respond with 'invalid password'. This tells me that Marriott were able to validate (to some extent) a 20-character string against my 24-character password hash, which raises doubts about the security of their password management.
The problem was I somehow managed to set a 24-character password, despite the rules set to 8-20 characters.
The Marriott web site accepted my password, whereas the app restricts the password field to 20 characters.
It's concerning from a security standpoint that when I was pasting my 24-character password into the app which was only accepting 20 characters, that it did not simply respond with 'invalid password'. This tells me that Marriott were able to validate (to some extent) a 20-character string against my 24-character password hash, which raises doubts about the security of their password management.
May 9, 2017, 7:41 am
#5
Join Date: May 2010
Posts: 3,461
Perhaps the real problem is that this is a horrid app?
Aug 21, 2018, 9:19 am
#6
Join Date: May 2005
Posts: 1,337
Anybody else getting this message now during the IT merge fiasco? I haven't been able to login to the website for 4 days now.
Aug 21, 2018, 10:37 am
#7
Join Date: Feb 2010
Location: SNA
Programs: UA 1K, Marriott/SPG Plat
Posts: 187
Yes, had this issue yesterday. I believe it's because my SPG password was longer than 20 characters, which is the limit Marriott allowed. After resetting the SPG password to a shorter one, this error stopped for me.
Aug 21, 2018, 4:02 pm
#8
Join Date: May 2005
Posts: 1,337
Not a character issue. Both are only 8 characters. Just changed the email addresses so they weren't the same and still no go on Marriott.com (can log into spg).
Aug 22, 2018, 12:56 am
#9
Join Date: Oct 2012
Location: UK
Programs: Bonvoy Lifetime Titanium Elite, UA 1K
Posts: 822
I have the same issue,
Marriott password is only 8 characters.
SPG account is linked, but not accessed since prior to the 18th
interestingly, when I search, I see SPG Hotels, but not Marriott
No issues if I search without logging in....
Marriott password is only 8 characters.
SPG account is linked, but not accessed since prior to the 18th
interestingly, when I search, I see SPG Hotels, but not Marriott
No issues if I search without logging in....
Aug 22, 2018, 5:48 am
#10
Join Date: Sep 2013
Location: ORD
Programs: Once a somebody now a nobody
Posts: 516
I was able to log into both my Marriott and SPG accounts this morning. A few of the bloggers shared the link to combine your accounts so I did. After combining I now can't log into either and am getting the same unprocessable condition error message. On the positive side when I did combine accounts it looked like everything merged correctly.
Aug 22, 2018, 6:34 am
#11
Join Date: Feb 2000
Location: Pittsburgh
Programs: Whoever Has the Best Bonus
Posts: 5,183
I can not login to the website either with same error. Was working fine yesterday after combining my accounts,
Aug 22, 2018, 6:53 am
#12
Join Date: Nov 2014
Posts: 53
I cannot log in to either account. Get the "unprocessable" message.
Aug 22, 2018, 6:54 am
#13
Join Date: Feb 2010
Location: Nottingham, UK
Programs: Skyteam Silver, BA Bronze
Posts: 115
Same for me on website (either SPG or Marriott side)
APP on android LOOKS like it works, but cant find any hotels !
APP on android LOOKS like it works, but cant find any hotels !
Aug 22, 2018, 6:56 am
#14
Join Date: Apr 2014
Programs: DL Gold, UA nothing (ex-GS), Marriott lifetime Plat, Hyatt Globalist
Posts: 920
I was able to resolve the unprocessable condition by resetting my password. The password reset only worked when I provided my email address. I initially tried resetting via my member number and that did not work.
Aug 22, 2018, 6:58 am
#15
Join Date: Dec 2009
Location: Aberdeen
Programs: BA Gold, Flying Blue Plat, UA Silver, Bonvoy Titanium Lifetime, Hilton Diamond, IHG Gold Ambassador
Posts: 537
After combining accounts yesterday, I get the error on both app and website.
Please correct the following and try again. We are unable to process your request at this time due to an unprocessable condition. Please try again later.
Please correct the following and try again. We are unable to process your request at this time due to an unprocessable condition. Please try again later.