Wrong number of adults on reservation
Apr 11, 2017 | 7:51 am
#1
Original Poster
Join Date: Mar 2012
Location: NYC
Programs: BAEC Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 498
Wrong number of adults on reservation
I made a reservation at a Marriott hotel using my Citi Prestige concierge. I noticed a few days after the reservation was made that my reservation only lists 2 adults when I wanted 3 adults. The room type is the same, two double beds. I booked an advance purchase rate that doesn't allow changes. Should I email my concierge/Marriott or is this not a big deal?
Apr 11, 2017 | 8:38 am
#2
Join Date: Dec 2003
Programs: AA Plat Pro, United Silver, Marriott LTT, Hyatt Globalist, Hilton lowly Silver, IHG Platinum
Posts: 1,152
I made a reservation at a Marriott hotel using my Citi Prestige concierge. I noticed a few days after the reservation was made that my reservation only lists 2 adults when I wanted 3 adults. The room type is the same, two double beds. I booked an advance purchase rate that doesn't allow changes. Should I email my concierge/Marriott or is this not a big deal?
Apr 11, 2017 | 10:39 am
#3
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
That sounds like a problem to take back to the Citi Prestige concierge, frankly.
Apr 11, 2017 | 11:00 am
#4
Original Poster
Join Date: Mar 2012
Location: NYC
Programs: BAEC Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 498
London. Dummy booking results in the same price. The prices in the confirmation email were the same as the rates I initially fed to the concierge, so I completely overlooked the amount of adults in the confirmation email.
Apr 11, 2017 | 11:05 am
#5
Join Date: Mar 2007
Location: SJC/SFO
Programs: WN A+ CP, UA 1MM/*A Gold, Mar LT Tit, IHG Plat, HH Dia
Posts: 6,377
Call the hotel directly. Ask them if there will be a problem accommodating 3 adults. If they tell you it's okay, great. If they tell you it's not allowed or is allowed but only with a surcharge, take it up with Citi Prestige to fix their mistake.
Apr 11, 2017 | 2:20 pm
#6
Join Date: May 2010
Posts: 3,801
Definitely could be an issue in London. Your room could easily have two twin beds or just one bed.
Apr 14, 2017 | 8:52 am
#7
Original Poster
Join Date: Mar 2012
Location: NYC
Programs: BAEC Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 498
The concierge took care of it. First, they tried dealing with the corporate number but were declined because no changes were allowed on advance purchase rates. Then they called up the hotel directly and got them to change it to 3 adults.
Apr 14, 2017 | 9:23 am
#8
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
These things are always best dealt with by calling the property directly. Especially in Europe where room capacity may be a fire code issue. Even more, people who may say no to their corporate types will say yes to you as a customer because they value your goodwill.
If it's a problem, it's going to be a problem and you might as well know it directly from the property. If it's not a problem, it's a 30-second call with a quick note on the file and you can rest easy.
If it's a problem, it's going to be a problem and you might as well know it directly from the property. If it's not a problem, it's a 30-second call with a quick note on the file and you can rest easy.