Marriott Rewards - points not posting
Feb 16, 2017 | 7:49 pm
#1
Original Poster
Join Date: Feb 2013
Programs: Hyatt Globalist, Bonvoy Titanium, Bonvoy Lifetime Gold
Posts: 225
Marriott Rewards - points not posting
I am a Marriott Gold elite, and I have to stay at the same Marriott property every week for 2 nights. On every stay I opt out of housekeeping with the app and door handle sign - but the 500 extra points never post (all regular and elite bonus points do show up). Is this a problem specific to this one hotel, or is it more widespread in the system? Is there anything to be done about this? It's a real pain calling Marriott Rewards/the hotel all the time to complain...
Feb 18, 2017 | 12:35 am
#2
Join Date: Apr 2014
Programs: Marriott, PP, Plat for life, Ambassador
Posts: 27
I am a Marriott Gold elite, and I have to stay at the same Marriott property every week for 2 nights. On every stay I opt out of housekeeping with the app and door handle sign - but the 500 extra points never post (all regular and elite bonus points do show up). Is this a problem specific to this one hotel, or is it more widespread in the system? Is there anything to be done about this? It's a real pain calling Marriott Rewards/the hotel all the time to complain...
I just started doing this because I dont like maids in my room bla bla bla. At one hotel (Renascence Tel Aviv), they slip a 'I didnt make up your room card) under the door. I had to show the front desk the cards to get the points.
Feb 18, 2017 | 5:09 am
#3
Join Date: Sep 2005
Location: Now near LAX
Programs: DL GM 1MM, MR LT Titanium
Posts: 4,803
Sounds like a problem with the hotel. I usually get the bonus points for declining housekeeping posted correctly, but not always.
Feb 18, 2017 | 6:40 pm
#4
Join Date: Sep 2008
Location: AUS after 40+ SFO/OAK
Programs: UA MM (recovering former 1K), Marriott Titanium Lifetime
Posts: 550
Sounds like the hotel to me too. There's a hotel in the US we've stayed at quite a bit, which never posts the points in lieu of weekend breakfast, even though we always verbally confirm it at check-in, and even tried reminding them at checkout.
Hasn't been an issue at any other property for me.
Hasn't been an issue at any other property for me.
Feb 19, 2017 | 8:29 am
#5
Original Poster
Join Date: Feb 2013
Programs: Hyatt Globalist, Bonvoy Titanium, Bonvoy Lifetime Gold
Posts: 225
Thanks for all the posts everyone - sounds like I need to get on the case of the hotel!