Marriott.com Outage

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Jul 4, 2016 | 7:51 pm

#16

djohannw

Join Date: Feb 2001

Location: Wesseling, NRW, Germany

Programs: LH SEN, UA *S , MR LT Titanium, HH Diamond, Hertz PC

Posts: 4,059

Same here in Germany, cannot load marriott.com/.de/.co.uk on either IE or Chrome...get the 500 error-message. For a company that large this outage that lasts for several hours now seem like a Business Continuity plan proven not to be working...:-)!

Greetings - Dirk

Jul 4, 2016 | 7:55 pm

#17

United747

Join Date: Feb 2010

Location: MSP

Programs: UA 1K, QR Gold, DL Plat, AC 25

Posts: 4,483

Quote:

Originally Posted by djohannw

Only thing to remotely defend them is that it's a holiday in the US. But I understand Marriott is global and that anything but 99.999999 whatever % uptime is unsatisfactory.

Jul 4, 2016 | 8:01 pm

#18

AA_CPA

Join Date: Sep 2009

Location: CA

Programs: AAdvantage ExecPlat (LT Plat 2.1 MM),United S, SPG P, Marriott P, Hyatt Diamond *-)-

Posts: 213

Quote:

Originally Posted by United747

Only thing to remotely defend them is that it's a holiday in the US. But I understand Marriott is global and that anything but 99.999999 whatever % uptime is unsatisfactory.

still down, lol. trying to book a room. what the heck is going on over there?

Jul 4, 2016 | 8:19 pm

#19

trk1

Join Date: Nov 2009

Location: Cle

Posts: 611

No Luck

10:17 eat cannot get on the Marriott web site to change my
reservation for later this week. Also cannot check in for tuesday

Jul 4, 2016 | 8:30 pm

#20

blahmeh14

Original Poster

Join Date: Mar 2013

Location: EWR, SFO

Programs: Hyatt Glob, UA Plat, Marriott Plat, AA Plat Pro

Posts: 367

Looks like they've replaced the "Internal Server Error - Read" screen with a static message (image below). They've been saying over twitter that the website will be up in "a few hours" for the past 4 hours or so.

I wonder if something major happened behind the scenes that is taking awhile to resolve (like a DDoS attack, etc) or if it is simply a problem of getting enough high level IT staff into the office on a national holiday to figure out what went wrong.

Had to actually call in to Marriott to book my room for tonight since I wanted to use a specific rate code. I can't remember the last time I made a hotel reservation directly with Marriott over the phone!

Last edited by blahmeh14; Jul 4, 2016 at 8:59 pm Reason: typo

Jul 4, 2016 | 8:58 pm

#21

blahmeh14

Original Poster

Join Date: Mar 2013

Location: EWR, SFO

Programs: Hyatt Glob, UA Plat, Marriott Plat, AA Plat Pro

Posts: 367

Duplicate post. Please Delete/Ignore.

Last edited by blahmeh14; Jul 4, 2016 at 9:05 pm Reason: Duplicate

Jul 4, 2016 | 9:26 pm

#22

blahmeh14

Original Poster

Join Date: Mar 2013

Location: EWR, SFO

Programs: Hyatt Glob, UA Plat, Marriott Plat, AA Plat Pro

Posts: 367

The website is back up as of 11:25 EST! It was down for more than 7 hours today, though. Think we will get a statement/press release as to what happened?

EDIT: Might have spoken too soon. It looks like they are in the process of putting it back online. Some parts of the website are loading slowly, while others crash back to the original error screen.

EDIT 2: Looks like it is fully restored as of 11:55 EST.

Last edited by blahmeh14; Jul 4, 2016 at 9:55 pm

Jul 4, 2016 | 9:29 pm

#23

United747

Join Date: Feb 2010

Location: MSP

Programs: UA 1K, QR Gold, DL Plat, AC 25

Posts: 4,483

Quote:

Originally Posted by blahmeh14

The website is back up as of 11:25 EST! It was down for more than 7 hours today, though. Think we will get a statement as to what happened?

My key stopped working at the Fairfield I've been staying at. Lady at the front desk said everything should be up and running, but she didn't know for sure since she just started.

EDIT: 23:33 Eastern - now that I say that, I can't make a booking via the app and the website gives me an error.

Jul 4, 2016 | 9:46 pm

#24

blahmeh14

Original Poster

Join Date: Mar 2013

Location: EWR, SFO

Programs: Hyatt Glob, UA Plat, Marriott Plat, AA Plat Pro

Posts: 367

Quote:

Originally Posted by United747

My key stopped working at the Fairfield I've been staying at.

Wow! I'm staying at an Autograph property and haven't had any similar problems to either the room key or credit card issues. I guess this is a bit of a cautionary tale about the interconnectedness of things nowadays. I wonder how many years it will be before people are posting on flyertalk "I can't get my lights to turn on or my toilet to flush because Marriott's server is down!"

Jul 4, 2016 | 10:04 pm

#25

United747

Join Date: Feb 2010

Location: MSP

Programs: UA 1K, QR Gold, DL Plat, AC 25

Posts: 4,483

Quote:

Originally Posted by blahmeh14

I can't say for sure that it was the outage, but I kept the key in my backpack all day and the only things it was near were my corporate badge, keys and headphones. And it worked Saturday and Sunday with being it that same pocket all day, so I'm inclined to think it was! But I agree, I would hate to have a toilet or faucet not work because of some sort of technology error.

Jul 20, 2016 | 8:39 pm

#26

ALARISstl

Join Date: Feb 2003

Location: STL, MO-US and A , SWA A-List, Marriott LTTE, Hilton Gold, Hertz PC

Posts: 1,891

Anyone else having issues today? It won't take my login and it keeps spitting this at me:

Sorry, we can't find the page you requested.
You may have received this message because the page you seek is no longer available on the Marriott website.
If you wish to make a hotel reservation, please use the Find & Reserve search card.
You can also try using the links listed below to find the page you're looking for. Or, go to the home page and try navigating from there.