Is it Marriott or Hilton that does this?
Mar 22, 2016 | 9:57 am
#1
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Is it Marriott or Hilton that does this?
I promise I will write it down so I'll remember forever, but please help:
I'm pretty sure one of them (MR or HH) does NOT give you points on a paid night if any other night in your reservation is on points. I'm not talking about "cash & points", but rather if you have one night completely on points, and the next night paying full cash.
If it's neither MR or HH, that's great, but I'm very confused right now. Did a search and hundreds of "points" references came up.
I'm pretty sure one of them (MR or HH) does NOT give you points on a paid night if any other night in your reservation is on points. I'm not talking about "cash & points", but rather if you have one night completely on points, and the next night paying full cash.
If it's neither MR or HH, that's great, but I'm very confused right now. Did a search and hundreds of "points" references came up.
Mar 22, 2016 | 10:26 am
#2
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It must be Hilton, or at least it's not Marriott.
Cheers.
Cheers.
Mar 22, 2016 | 10:28 am
#3
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Great!
Can I post the same question on the Hilton board or will that be considered duplicate posting?
Can I post the same question on the Hilton board or will that be considered duplicate posting?
Mar 22, 2016 | 10:30 am
#4
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Mar 22, 2016 | 10:34 am
#5
Join Date: Oct 2000
Location: Seattle WA, USA
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It's Hilton. As a longtime Diamond member I can assure you it's Hilton. One thing I appreciate about Marriott is that they don't do this.
Mar 22, 2016 | 10:38 am
#6
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So now I'm more confused than ever - Westcoaster, can you point me where it says in writing that we will not earn points for the paid night?
Mar 22, 2016 | 10:49 am
#7
Join Date: Oct 2000
Location: Seattle WA, USA
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I just called HHonors and they said it was NOT true - if you book one night on points and the next pay cash, you will definitely earn points on the cash night.
So now I'm more confused than ever - Westcoaster, can you point me where it says in writing that we will not earn points for the paid night?
So now I'm more confused than ever - Westcoaster, can you point me where it says in writing that we will not earn points for the paid night?
Mar 22, 2016 | 10:58 am
#8
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat
Posts: 3,481
Found it:
"...If at least one night of the Member's stay is consumed with the use of HHonors Rewards Points, the entire stay is considered a "Reward Stay" and no HHonors Points may be earned, except that if Member is using Room Upgrade Rewards, any money spent on the original reservation will earn points and/or miles consistent with these Terms...
This is from the Accrual of Points section, item #3 in:
http://hhonors3.hilton.com/en/terms/...rual_of_points
As far as I know these are the most recent T & C's.
Edited to add: I know this issue has been discussed on the Hilton forum a number of times but I agree it's hard to find the right combination of search terms to narrow down the field of threads.
"...If at least one night of the Member's stay is consumed with the use of HHonors Rewards Points, the entire stay is considered a "Reward Stay" and no HHonors Points may be earned, except that if Member is using Room Upgrade Rewards, any money spent on the original reservation will earn points and/or miles consistent with these Terms...
This is from the Accrual of Points section, item #3 in:
http://hhonors3.hilton.com/en/terms/...rual_of_points
As far as I know these are the most recent T & C's.
Edited to add: I know this issue has been discussed on the Hilton forum a number of times but I agree it's hard to find the right combination of search terms to narrow down the field of threads.
Last edited by Westcoaster; Mar 22, 2016 at 11:05 am
Mar 22, 2016 | 11:06 am
#9
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The notes app on your phone is a good place to store these type of references.
Mar 22, 2016 | 11:29 am
#10
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Thanks - I guess.
How can the Hhonors reps that answer the phones be so misinformed?
Easy to remember now: "H"ilton is "H"orrible
Actually, what the rep said, was that "since they would have separate confirmation numbers, you would get the points since it was a separate reservation". But I'm not going to take any chances, will stick with one or the other.
(And I do apologize for this being on the Marriott forum, I had a 50/50 chance of posting it in the correct place and failed).
How can the Hhonors reps that answer the phones be so misinformed?
Easy to remember now: "H"ilton is "H"orrible
Actually, what the rep said, was that "since they would have separate confirmation numbers, you would get the points since it was a separate reservation". But I'm not going to take any chances, will stick with one or the other.
(And I do apologize for this being on the Marriott forum, I had a 50/50 chance of posting it in the correct place and failed).
Mar 22, 2016 | 11:53 am
#11
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OT but Hyatt might do this too.
Mar 22, 2016 | 12:05 pm
#12
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Thanks - I guess.
How can the Hhonors reps that answer the phones be so misinformed?
Easy to remember now: "H"ilton is "H"orrible
Actually, what the rep said, was that "since they would have separate confirmation numbers, you would get the points since it was a separate reservation". But I'm not going to take any chances, will stick with one or the other.
(And I do apologize for this being on the Marriott forum, I had a 50/50 chance of posting it in the correct place and failed).
How can the Hhonors reps that answer the phones be so misinformed?
Easy to remember now: "H"ilton is "H"orrible
Actually, what the rep said, was that "since they would have separate confirmation numbers, you would get the points since it was a separate reservation". But I'm not going to take any chances, will stick with one or the other.
(And I do apologize for this being on the Marriott forum, I had a 50/50 chance of posting it in the correct place and failed).
We are responsible for knowing what is allowed and must fight for what's due. Very sad state of affairs for support these days.
Mar 22, 2016 | 4:04 pm
#14
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Cheers.
Mar 22, 2016 | 5:14 pm
#15
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But it's fine, I'm just going to stick to all paid or all points stays - easier that way.
I'm just not sure how they think a paid night makes it an "all award" stay with no earned points - crazy.