Originally Posted by
Eujeanie
Thanks - I guess.
How can the Hhonors reps that answer the phones be so misinformed?
Easy to remember now: "H"ilton is "H"orrible
Actually, what the rep said, was that "since they would have separate confirmation numbers, you would get the points since it was a separate reservation". But I'm not going to take any chances, will stick with one or the other.
(And I do apologize for this being on the Marriott forum, I had a 50/50 chance of posting it in the correct place and failed).
No, it's just a fact that many CSRs make things up, HH or otherwise. I once called about not getting some bonus points I was due and the phone rep assured me that HH would never offer such a deal! I asked for her supervisor and was told she was a supervisor. I persisted in my claim and she went away for several minutes and came back saying she'd just returned from maternity leave and hadn't caught up with her emails. Never apologized, but did issue the bonus points.
We are responsible for knowing what is allowed and must fight for what's due. Very sad state of affairs for support these days.