First time walked - question about compensation
Jun 23, 2014 | 10:43 pm
#1
Original Poster
Join Date: Oct 2013
Programs: UA 1K, Marriott Plat
Posts: 151
First time walked - question about compensation
Had a reservation for the Courtyard in Orlando. Arrived and told "sorry, no king rooms, but you can have a king suite across the street at the Fairfield." I say "double is fine." Clerk says "actually, we're sold out." I say fine, Fairfield it is.
In my head I think there is compensation for being walked, but I can't remember if it is only for plats (I'm gold), and if it applies if I get walked to another Marriott property, so I (foolishly probably) don't say anything.
Courtyard prints the key & I cross the street. Get to the room & it's not a suite, and it's not a king.
I look up compensation.
Do I get $100 for the walk and $50 for the wrong bed?
Should I go to the desk in the am to ask for it, or do I ask online?
And if at the desk, the FI or CY desk?
Thanks.
In my head I think there is compensation for being walked, but I can't remember if it is only for plats (I'm gold), and if it applies if I get walked to another Marriott property, so I (foolishly probably) don't say anything.
Courtyard prints the key & I cross the street. Get to the room & it's not a suite, and it's not a king.
I look up compensation.
Do I get $100 for the walk and $50 for the wrong bed?
Should I go to the desk in the am to ask for it, or do I ask online?
And if at the desk, the FI or CY desk?
Thanks.
Jun 23, 2014 | 10:47 pm
#2
Join Date: Jan 2010
Location: STL
Programs: AA EXP
Posts: 1,254
Go to the CY desk, demand the $100 and points for your trouble.
Jun 24, 2014 | 5:42 am
#3
Join Date: Dec 2004
Programs: United 1K, MR Plat, SPG Plat
Posts: 804
Not sure if you talked to the FD at the CY, but our did your own research.
You are also entitled to $100. Only Platinums get 90,000 points for being walked from a Courtyard.
Let us know how you make out.
Regards,
RIP...
Ultimate Reservation Guarantee
If for some reason were unable to honor your reservation, well pay for your accommodations that night at a nearby hotel and compensate you for the inconvenience. To be eligible, you must provide your Marriott Rewards membership number when making a reservation. Compensation varies by hotel brand. [ALL LEVELS]
If for some reason were unable to honor your reservation, well pay for your accommodations that night at a nearby hotel and compensate you for the inconvenience. To be eligible, you must provide your Marriott Rewards membership number when making a reservation. Compensation varies by hotel brand. [ALL LEVELS]
You are also entitled to $100. Only Platinums get 90,000 points for being walked from a Courtyard.
Guaranteed Room Type
When making a reservation, be sure to note both your Marriott Rewards membership number and room/bed preferences. At locations throughout the U.S. and Canada, we'll always honor your bed type request. Outside U.S. and Canada, smoking/nonsmoking preferences are honored based on availability; exact bed sizes may vary. If guarantee is not met, guest compensation applies. [GOLD/PLATINUM]
At Fairfield Inn the compensation is only $25. I don't believe you will be able to collect both.When making a reservation, be sure to note both your Marriott Rewards membership number and room/bed preferences. At locations throughout the U.S. and Canada, we'll always honor your bed type request. Outside U.S. and Canada, smoking/nonsmoking preferences are honored based on availability; exact bed sizes may vary. If guarantee is not met, guest compensation applies. [GOLD/PLATINUM]
Let us know how you make out.
Regards,
RIP...
Jun 24, 2014 | 6:45 am
#4
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,775
Did the CY pay for your first night at the FFI? They should have. And you should also get the $100 as well. Note that even if your MR# wasn't in the reservation I do believe the hotel still has to pay for your first night at an other hotel if they walk you (as that is not an elite benefit but a general walk benefit for everyone.)