HELP! Change in status from Plat. To Silver
Jun 20, 2014 | 1:46 pm
#1
Original Poster
Join Date: Sep 2010
Location: Mesa, AZ
Programs: US Airways Gold Preferred, Marriott Rewards Platinum, Hilton Gold
Posts: 159
HELP! Change in status from Plat. To Silver
I am currently traveling abroad and got an email from the Marriott that I'm staying in Tokyo on Wednesday. The email said my status was Silver. I kind of brushed it off but I logged into my account today and sure enough it says I'm silver. I was Plat last year and paid to keep my status back in February.
I know that as late as Monday/Tuesday it said my status was Plat (like it should be). I've already emailed customer service. Does anyone have any other ideas? I'd really like to make sure my status is straight before my stay in Tokyo. Has anyone had this happen to them before?
I know that as late as Monday/Tuesday it said my status was Plat (like it should be). I've already emailed customer service. Does anyone have any other ideas? I'd really like to make sure my status is straight before my stay in Tokyo. Has anyone had this happen to them before?
Jun 20, 2014 | 2:50 pm
#2
Join Date: Aug 2010
Location: Philly, PA
Programs: Avis First, Hertz Gold, Marriott Platinum, US Airways Platinum, AA Platinum, UA Silver, Hilton Diamo
Posts: 206
Maybe call customer service?
Jun 20, 2014 | 3:02 pm
#3
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,502
Do you have documentation of the transaction to keep Platinum? Call customer service with that information ASAP.
Jun 20, 2014 | 5:01 pm
#4
Moderator: Alaska Airlines Atmos Rewards
Join Date: Feb 2005
Posts: 13,649
If this matter has urgency and importance, I'm confused why the OP chose to email rather than call CS.
Jun 20, 2014 | 7:01 pm
#5
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 26,113
If you don't have a local SIM card (or a calling card that works where you are), it can be quite expensive to call Marriott from overseas (either int'l roaming or hotel phones).
Jun 20, 2014 | 7:28 pm
#6
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Yes, being out of country can greatly restrict your ability to reach out and touch someone. In this case, if you are staying at a Marriott property, you may be able to get connected to MR for free. If not, using some form of VoIP service might be a good way to go. Many services allow toll-free numbers without having to pay per minute. Or you can look up SIP Broker codes to dial toll-free numbers for free. Personally, I use CallCentric that has many peering agreements.
Jun 20, 2014 | 9:54 pm
#7
Moderator: Alaska Airlines Atmos Rewards
Join Date: Feb 2005
Posts: 13,649
Jun 21, 2014 | 4:57 am
#8
Join Date: Oct 2008
Location: Boca Raton, FL
Programs: DL MM, DL DM, Marriott PP
Posts: 561
Vonage app is even better.
Jun 21, 2014 | 7:06 am
#9
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,167
Jun 21, 2014 | 7:34 am
#10
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,502
Magic jack! Never leave the US without it. 
Jun 21, 2014 | 7:43 am
#11
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Anybody who routinely travels overseas needs some form of tech solution to local toll charges. Doesn't really matter what it is. Even if you don't sign up for a plan, Skype back to the USA can run as little as $0.01/minute or $2.99 "unlimited" for the month in which you are traveling.
Bottom line for OP is that he has two choices: 1) call Marriott; 2) lump it.
Bottom line for OP is that he has two choices: 1) call Marriott; 2) lump it.
Jun 21, 2014 | 2:38 pm
#12
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,167
Cheers.
Jun 21, 2014 | 7:47 pm
#13
Join Date: Jan 2011
Posts: 2
Did you recently apply for a Marriott rewards credit card? This same thing happened to me this week after I applied. A quick call to the Rewards customer service line and they fixed it.
Jun 22, 2014 | 5:16 am
#14
Original Poster
Join Date: Sep 2010
Location: Mesa, AZ
Programs: US Airways Gold Preferred, Marriott Rewards Platinum, Hilton Gold
Posts: 159
I actually just applied for a Marriott Biz CC.
I ended up getting the customer service rep to get it fixed over email. Back to Plat thankfully!
I ended up getting the customer service rep to get it fixed over email. Back to Plat thankfully!
Jun 22, 2014 | 1:30 pm
#15
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,485