Email address for manager
Apr 6, 2014 | 7:16 pm
#1
Original Poster
Join Date: Apr 2014
Posts: 4
Email address for manager
How can you obtain the general or front desk manager's email address to write to them prior to a stay to request an upgrade?
Apr 6, 2014 | 7:39 pm
#2
Join Date: Feb 2008
Location: CLT
Programs: AA-EXP, MR-PP
Posts: 3,440
My most successful method is asking @MarriottIntl on twitter.
Apr 6, 2014 | 10:35 pm
#3
Moderator: Alaska Airlines Atmos Rewards
Join Date: Feb 2005
Posts: 13,635
It's difficult to believe that Marriott's corporate Twitter account is the most efficient way to contact an individual manager at a specific property.
Call me old-fashioned, but when an upgrade is important to me, I'm always able to find the time to search for a manager's name (or call to ask) and then email him/her with a personal request. YMMV.
Call me old-fashioned, but when an upgrade is important to me, I'm always able to find the time to search for a manager's name (or call to ask) and then email him/her with a personal request. YMMV.
Apr 7, 2014 | 5:23 am
#4
Join Date: Feb 2008
Location: CLT
Programs: AA-EXP, MR-PP
Posts: 3,440
It's difficult to believe that Marriott's corporate Twitter account is the most efficient way to contact an individual manager at a specific property.
Call me old-fashioned, but when an upgrade is important to me, I'm always able to find the time to search for a manager's name (or call to ask) and then email him/her with a personal request. YMMV.
Call me old-fashioned, but when an upgrade is important to me, I'm always able to find the time to search for a manager's name (or call to ask) and then email him/her with a personal request. YMMV.
As always, YMMW.
Apr 8, 2014 | 5:46 am
#5
Original Poster
Join Date: Apr 2014
Posts: 4
Wow, didn't mean to start an argument. I don't have a twitter account and I couldn't find anything with a google search, prob bec the hotel just opened in Feb. Any other ideas?
Apr 8, 2014 | 8:21 am
#6
Join Date: Oct 2004
Location: London
Programs: MUCCI; BAC Lifetime Gold; Marriott Bonvoy Emeritus Titanium.
Posts: 3,426
Mention the name of the hotel as somebidy here might be able to help or - pick up the phone and call the hotel
Apr 8, 2014 | 8:26 am
#7
Join Date: Nov 2008
Location: Canada
Programs: Marriott LT Gold, IHG Club, Hertz Gold, Aeroplan, Avios, SkyMiles, Thrifty, AMEX
Posts: 989
I've always just used the CS form on the Marriott website to ask them for a specific properties' direct email. Usually get it no problem.
Apr 8, 2014 | 2:37 pm
#8
Join Date: May 2011
Location: BOS
Programs: AA PLT, Marriott LTP
Posts: 493
I just got the email address for the GM at an upcoming stay in London. While at trip advisor reading the reviews for the hotel, I noticed the GM responded to several of them. I called the Elite line, asked them for the email of this specific person. They put me on hold, called the hotel and got me the address. May be a round about way but it worked.
Apr 9, 2014 | 2:31 am
#9
Join Date: Aug 2010
Location: Denver, CO
Programs: Delta GM, Delta Amex Plat,
Posts: 148
Simply call the hotel and ask for the GM's name and email address. I would be surprised if you come across a property that won't give you that information. You could even just simply leave a voicemail. Once you have that, just simply state your request, be polite and 9/10 times if the upgrade is available, you'll get it. Just remember to [I]ask[I] for the upgrade and not tell them to upgrade you just because you're Joe Platinum. Again if an upgrade is available, I would be shocked if a property doesn't do it. If the room type you're requesting isn't available on Marriott.com for the dates you're looking for, there is a very high chance that room type is sold out and they won't be able to upgrade you.
Apr 9, 2014 | 10:04 am
#10
Join Date: Sep 2004
Location: Gulf Coast/Ventura County/Somewhere in between
Programs: DL GM, Marriott PP, Avis Something or other
Posts: 4,432
A 30 second Google search usually tells me the GM's name and I just email [email protected]. The 10% of the time that doesn't work I just call the front desk. Never had one say no.
Aug 1, 2015 | 2:37 pm
#11
Join Date: Dec 2004
Programs: WN, DL, UA, AA, Hilton, Marriott, IHG
Posts: 1,303
It is annoying to me, though, that there is no option from the hotel websites to email the hotel. I've had good results with emailing hotels in the IHG chains, and I wish it were easier to do with Marriott. Thanks for all the tips on finding the email (although searching for the GM's name online didn't work for me).
Aug 3, 2015 | 9:30 pm
#12
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE, HH D, Hertz Plat, Avis PC
Posts: 4,041
Call ME old-fashioned, but if I was a hotel GM and I got a random e-mail from a future guest asking for an upgrade, I would delegate the request to my rooms controller with the instructions to check their MR status and, if appropriate, give them a one-category upgrade.
If I got a cold call from a future guest asking for an upgrade, and the person on the other end of the phone sounded pleasant, polite, and courteous, I would give them a great upgrade on the spot.
I just don't understand all the lengths people will go to in order to send an impersonal e-mail. Pick up the damn phone and speak to the person on the other end. Establish an actual connection, THEN ask for special treatment.
If I got a cold call from a future guest asking for an upgrade, and the person on the other end of the phone sounded pleasant, polite, and courteous, I would give them a great upgrade on the spot.
I just don't understand all the lengths people will go to in order to send an impersonal e-mail. Pick up the damn phone and speak to the person on the other end. Establish an actual connection, THEN ask for special treatment.
Aug 3, 2015 | 10:46 pm
#13
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,599
It is annoying to me, though, that there is no option from the hotel websites to email the hotel. I've had good results with emailing hotels in the IHG chains, and I wish it were easier to do with Marriott. Thanks for all the tips on finding the email (although searching for the GM's name online didn't work for me).
God I wish hotels had a rational upgrade system like airlines.
Imagine if the way to get airline upgrades was the find out who the gate agent for your flight was going to be and send them an email.
Aug 4, 2015 | 7:30 am
#14
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 5,394
Why would a hotel manager with thousands and thousands of guests want to give out his or her email?
God I wish hotels had a rational upgrade system like airlines.
Imagine if the way to get airline upgrades was the find out who the gate agent for your flight was going to be and send them an email.
God I wish hotels had a rational upgrade system like airlines.
Imagine if the way to get airline upgrades was the find out who the gate agent for your flight was going to be and send them an email.
Aug 4, 2015 | 7:38 am
#15
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,599
I was recently checking in to a property when the agent received a call and basically confirmed with the woman on the other end that yes they had received her email and would be upgrading her 2 rooms to ocean view. They had no upgrade for me initially... I feel like the Marriott system is heavily weighted to those who "work the system' not necessarily those who deserve it.