Originally Posted by
VickiSoCal
Why would a hotel manager with thousands and thousands of guests want to give out his or her email?
God I wish hotels had a rational upgrade system like airlines.
Imagine if the way to get airline upgrades was the find out who the gate agent for your flight was going to be and send them an email.
I was recently checking in to a property when the agent received a call and basically confirmed with the woman on the other end that yes they had received her email and would be upgrading her 2 rooms to ocean view. They had no upgrade for me initially... I feel like the Marriott system is heavily weighted to those who "work the system' not necessarily those who deserve it.