Good idea for MR to adopt......
Dec 4, 2013 | 1:02 am
#1
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Good idea for MR to adopt......
with all the kvetching in this forum, here's a great idea for MRs to adopt......
http://www.americanbar.org/content/d...thcheckdam.pdf
Rabbi S. Binyomin Ginsberg, an educational consultant and lecturer, was cut from his frequent-flier program for, according to Northwest Airlines, complaining too often. Complaints over late luggage, lost luggage, long delays on the tarmac and so on.
According to Ginsberg, he never complained to flight attendants, gate personnel or pilots. Instead, he started at the top.
“I did exactly what they asked you to do,” Ginsberg said in an interview with NPR. “If you have a negative experience, they want you to give them feedback.” And so he did — a lot.
According to Northwest, he called the frequent-flier program 24 times within seven months to register what the airline viewed as complaints. Ginsberg was a very frequent flier, with top Platinum Elite status and approximately 75 flights a year. He says he never asked for anything when registering his complaints. The airline contends he “repeatedly asked for compensation.”
Whether asked for or not, the airline tried to soothe the unhappy flier. In 2007, Ginsberg was awarded nearly $2,000 worth of travel vouchers, 78,000 in bonus miles, and $491 in cash for a lost bag.
But then Ginsberg was notified by telephone that his frequent-flier status was being terminated because he had “abused it.”
http://www.americanbar.org/content/d...thcheckdam.pdf
Rabbi S. Binyomin Ginsberg, an educational consultant and lecturer, was cut from his frequent-flier program for, according to Northwest Airlines, complaining too often. Complaints over late luggage, lost luggage, long delays on the tarmac and so on.
According to Ginsberg, he never complained to flight attendants, gate personnel or pilots. Instead, he started at the top.
“I did exactly what they asked you to do,” Ginsberg said in an interview with NPR. “If you have a negative experience, they want you to give them feedback.” And so he did — a lot.
According to Northwest, he called the frequent-flier program 24 times within seven months to register what the airline viewed as complaints. Ginsberg was a very frequent flier, with top Platinum Elite status and approximately 75 flights a year. He says he never asked for anything when registering his complaints. The airline contends he “repeatedly asked for compensation.”
Whether asked for or not, the airline tried to soothe the unhappy flier. In 2007, Ginsberg was awarded nearly $2,000 worth of travel vouchers, 78,000 in bonus miles, and $491 in cash for a lost bag.
But then Ginsberg was notified by telephone that his frequent-flier status was being terminated because he had “abused it.”
Dec 4, 2013 | 12:13 pm
#2
In memoriam
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Location: MAN
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Posts: 1,457
Haha, yes, I could really see Marriott trawling this forum to check out all those having the temerity to complain about:
1. Lack of waffles at FairField Inns
2. Abandonment of free coffee at Courtyards
3. The change of bathroom toiletries
4. Too much salt
5. Failure to ban sharkfin from menus
6. Replacement of platinum amenity with f&b voucher
7. The failure to provide feather free rooms
8. The failure to provide smoking rooms
9. Abandonment of EEOs
10. Upgrades without perks
11. The sameness of bathroom toiletries
12. The dreadful coffee at courtyards
13. The unhealthy waffles at FairField Inns
14. Tasteless food
15. The presence of smoking rooms
Etc, etc, etc...
If adopted I think we'd all end up having our membership withdrawn, including both me and you
1. Lack of waffles at FairField Inns
2. Abandonment of free coffee at Courtyards
3. The change of bathroom toiletries
4. Too much salt
5. Failure to ban sharkfin from menus
6. Replacement of platinum amenity with f&b voucher
7. The failure to provide feather free rooms
8. The failure to provide smoking rooms
9. Abandonment of EEOs
10. Upgrades without perks
11. The sameness of bathroom toiletries
12. The dreadful coffee at courtyards
13. The unhealthy waffles at FairField Inns
14. Tasteless food
15. The presence of smoking rooms
Etc, etc, etc...
If adopted I think we'd all end up having our membership withdrawn, including both me and you
Dec 4, 2013 | 12:19 pm
#3
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Good grief, how many threads are we going to have about this particular douche bag?
Dec 4, 2013 | 1:27 pm
#4
Join Date: Apr 2011
Location: BOS
Programs: Marriott, AAdvantage, United, Club Carlson
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Dec 4, 2013 | 3:12 pm
#5
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This really has nothing to do with the current situation at Marriott -- and, hopefully, nothing to do with the future, either! I'm going to close this odd thread.
Bruce
Moderator
Bruce
Moderator