with all the kvetching in this forum, here's a great idea for MRs to adopt......

http://www.americanbar.org/content/d...thcheckdam.pdf

Rabbi S. Binyomin Ginsberg, an educational consultant and lecturer, was cut from his frequent-flier program for, according to Northwest Airlines, complaining too often. Complaints over late luggage, lost luggage, long delays on the tarmac and so on.

According to Ginsberg, he never complained to flight attendants, gate personnel or pilots. Instead, he started at the top.

“I did exactly what they asked you to do,” Ginsberg said in an interview with NPR. “If you have a negative experience, they want you to give them feedback.” And so he did — a lot.

According to Northwest, he called the frequent-flier program 24 times within seven months to register what the airline viewed as complaints. Ginsberg was a very frequent flier, with top Platinum Elite status and approximately 75 flights a year. He says he never asked for anything when registering his complaints. The airline contends he “repeatedly asked for compensation.”

Whether asked for or not, the airline tried to soothe the unhappy flier. In 2007, Ginsberg was awarded nearly $2,000 worth of travel vouchers, 78,000 in bonus miles, and $491 in cash for a lost bag.

But then Ginsberg was notified by telephone that his frequent-flier status was being terminated because he had “abused it.”