Housekeeping didn't service room
Aug 31, 2013, 10:28 pm
#46
Join Date: Aug 2013
Location: San Marcos, CA
Programs: DL - DM MM / UA - PP / LH - SEN / Marriott - AMB-LTT / Avis - PC
Posts: 342
I've never had housekeeping miss my room at Marriott when I didn't have a 'DND' sign on the door...up until my current business trip. (And this is with over 520 nights at Marriott properties).
I'm staying at the JW Marriott Seoul. My room was upgraded upon check-in and it's the top floor. It's basically it's own little wing/living quarters that's connected off the Presidential Suite. Generally, there are very few hotels I let housekeeping come into my room on a regular basis. But after 3-4 days, I like new towels and the bedding to be replaced. When I first took the sign off, housekeeping didn't come by my room. I let it slide and figured they'd grab it the next day. Nope, I was wrong. I called the front desk, they apologized, offered immediate service, but I declined and asked for it to be serviced in the morning. The next morning went by...no service again! I called the front desk and they apologized, gave me a $30 food credit and delivered a 'Please Service Room' sign to display on the door. Their reasoning/excuse was, my room is connected to the Presidential Suite and generally only gets serviced when someone is staying in it. Since it's been vacant, housekeeping has overlooked it.
As I'm on my 16th night of the stay, they haven't missed it once and call me just about nightly verifying if I need any type of service.
I'm staying at the JW Marriott Seoul. My room was upgraded upon check-in and it's the top floor. It's basically it's own little wing/living quarters that's connected off the Presidential Suite. Generally, there are very few hotels I let housekeeping come into my room on a regular basis. But after 3-4 days, I like new towels and the bedding to be replaced. When I first took the sign off, housekeeping didn't come by my room. I let it slide and figured they'd grab it the next day. Nope, I was wrong. I called the front desk, they apologized, offered immediate service, but I declined and asked for it to be serviced in the morning. The next morning went by...no service again! I called the front desk and they apologized, gave me a $30 food credit and delivered a 'Please Service Room' sign to display on the door. Their reasoning/excuse was, my room is connected to the Presidential Suite and generally only gets serviced when someone is staying in it. Since it's been vacant, housekeeping has overlooked it.
As I'm on my 16th night of the stay, they haven't missed it once and call me just about nightly verifying if I need any type of service.
Sep 1, 2013, 7:21 am
#47
Join Date: Aug 2010
Location: Philly, PA
Programs: Avis First, Hertz Gold, Marriott Platinum, US Airways Platinum, AA Platinum, UA Silver, Hilton Diamo
Posts: 206
Sep 1, 2013, 8:50 am
#48
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
Sep 1, 2013, 9:13 am
#49
Join Date: Aug 2010
Location: Philly, PA
Programs: Avis First, Hertz Gold, Marriott Platinum, US Airways Platinum, AA Platinum, UA Silver, Hilton Diamo
Posts: 206
Sep 1, 2013, 9:19 am
#50
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
It's my belief that people do lots of things they can't/won't do at home in a hotel room. For me, that's eating in bed! A large pizza and 2-liter of soda with all the pillows propping me up is pure luxury. And given the universal law: The probability of a dropped slice of toast landing butter side up is inversely proportional to the cost of the flooring, also applies to pizza in bed. 
Sep 1, 2013, 10:21 am
#51
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,114
It's my belief that people do lots of things they can't/won't do at home in a hotel room. For me, that's eating in bed! A large pizza and 2-liter of soda with all the pillows propping me up is pure luxury. And given the universal law: The probability of a dropped slice of toast landing butter side up is inversely proportional to the cost of the flooring, also applies to pizza in bed.
Cheers.
Sep 1, 2013, 10:56 am
#52
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
Maybe it's that we now know that behind every Ren door is Cee lo Green dropping rose petals or eighties hipsters dropping graffiti, but I'm actually a little relieved. Given the visions in my head, pizza and soy sauce dripping on the bed is quite a relief. 
Sep 1, 2013, 11:14 am
#53
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,114
Sep 3, 2013, 4:32 pm
#54
Original Poster
Join Date: Sep 2009
Location: Maryland
Programs: Marriott Platinum, SPG Gold, DL Silver
Posts: 514
Oh - please.
I had left our dirty towels on the floor (assuming they'd be replaced).
When we stay at Marriott Vacation Club properties (we do very often and own at them), I decline service. I keep the place very clean. But in a small room, where we're paying over $300 a night (yes, at a Springhill Suites) including parking, I would like someone to replace my towels and make my bed, take out the trash (we had restaurant delivery, and some minor crumbs, but no I would never eat in bed, there is a small sofa area).
I had left our dirty towels on the floor (assuming they'd be replaced).
When we stay at Marriott Vacation Club properties (we do very often and own at them), I decline service. I keep the place very clean. But in a small room, where we're paying over $300 a night (yes, at a Springhill Suites) including parking, I would like someone to replace my towels and make my bed, take out the trash (we had restaurant delivery, and some minor crumbs, but no I would never eat in bed, there is a small sofa area).