Platinum Override
Dec 8, 2008, 12:05 pm
#227
Join Date: Oct 2007
Programs: UA 2.2MM, Marriott Lifetime Platinum, National Exec, Hertz President's Club, Starwood Gold
Posts: 173
"We do offer a 24 hour Platinum Guaranteed Room Benefit, but not when we're too full"
The title says it all.
I heard this today from a UK Marriott.
I guess I will have to take my money elsewhere.
I heard this today from a UK Marriott.
I guess I will have to take my money elsewhere.
Dec 8, 2008, 12:09 pm
#228
Join Date: Feb 2005
Programs: Marriott Lifetime Titanium (former PP), Hilton Silver, UA Silver, AS Member, Hertz 5*
Posts: 3,906
The guaranteed room benefit (i.e. room type) and the cash guarantee behind it applies as long as you make your reservation 24 hours ahead of arrival. Platinum members are guaranteed a room with a 48 hour notice, except for extraordinary circumstances.
Dec 8, 2008, 1:09 pm
#229
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,730
As VA1379 states, the Plat reservation guarantee is 48 hrs, not 24 hrs. But it does sound like at least one UK hotel is trying to go the extra mile and extend the guarantee (at least for the most part) to 24 hrs. That is good to know. It is always nice to see some hotels trying to go beyond the rules and provide better service. ^ Especially given that other hotels are pulling extra benefits/services away.
Would you mind letting us know which UK hotel is doing this? Thanks.
Would you mind letting us know which UK hotel is doing this? Thanks.
Dec 8, 2008, 1:46 pm
#230
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,474
Just remember not to ask for the plat guarantee when they're "too full."
Dec 8, 2008, 2:44 pm
#231
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,730
I'm not sure what the problem here is?
Dec 8, 2008, 3:17 pm
#232
Join Date: Oct 2007
Programs: UA 2.2MM, Marriott Lifetime Platinum, National Exec, Hertz President's Club, Starwood Gold
Posts: 173
I am the OP. I was trying to make a reservation for a UK trip next week and I was told by the front desk (after consultation with the manager) that the hotel was "too full" for part of the week so they could not offer me a room for the entire stay.
Dec 8, 2008, 3:25 pm
#233
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,730
Have you tried to make the reservation through the Marriott Reservation line? Another option, if the "too full" days are more than 2 days out is to make a couple of reservations. One for the first day or so that is within the 48 hrs. Then make another for the rest of the stay. With the Plat 48 hr reservation guarantee, unless they have a corporate waiver for those nights, and MR can tell you if they do, you should have your reservation.
Dec 8, 2008, 5:45 pm
#234
Join Date: Jan 2007
Location: Denver, CO
Programs: Marriott Platinum Premier, UA 1K
Posts: 375
The Platinum guarantee is at rack rate. Any corporate code will not be available. If the hotel was trying to accommodate a corporate rate, it may come up not available to them for booking.
Additionally, only one Platinum override can be booked at a time, so if you have other reservations in the system using a platinum override, you will not be able to make another.
I don't know if either of these two scenerios could be the reason. I've never heard of "too full" being an answer as this defeats the purpose of a Platinum override.
Additionally, only one Platinum override can be booked at a time, so if you have other reservations in the system using a platinum override, you will not be able to make another.
I don't know if either of these two scenerios could be the reason. I've never heard of "too full" being an answer as this defeats the purpose of a Platinum override.
Dec 8, 2008, 6:34 pm
#235
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
Dec 8, 2008, 6:35 pm
#236
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
As VA1379 states, the Plat reservation guarantee is 48 hrs, not 24 hrs. But it does sound like at least one UK hotel is trying to go the extra mile and extend the guarantee (at least for the most part) to 24 hrs. That is good to know. It is always nice to see some hotels trying to go beyond the rules and provide better service. ^ Especially given that other hotels are pulling extra benefits/services away.
Would you mind letting us know which UK hotel is doing this? Thanks.
Would you mind letting us know which UK hotel is doing this? Thanks.
Dec 8, 2008, 6:45 pm
#237
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,730
I'm not sure this is true. The few times I used the Plat override for a room, I do believe I received a general corporate rate, not the rack rate.
Dec 9, 2008, 12:52 am
#238
Join Date: Jul 2008
Location: HKG
Programs: Marriott Ambassador (Titanium Lifetime), BA Gold, Ex-Hertz 5* PC, Ex-HH Diamond, Ex-BD*G
Posts: 3,088
As everyone says - if its more than 48hours ignore the hotel and ring Marriott direct, make your booking and then if they have to walk someone (else...) so be it. It is a little naughty of the hotel to be ignoring this 48hours directly from you, but, if it really was 24hours they were offering then I'd imagine they were trying to be extra nice to platinums?
Dec 9, 2008, 6:45 am
#239
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,474
Dec 9, 2008, 8:06 am
#240
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,050
Try booking on-line - I've never noticed anything outside the normal reservation process until the end, when there was a note that the PLT benefit had been used. And if you try to book another room on the same night it says you can only do 1 night with your PLT status. I doubt there's a way for the property to override the core reservation system.
If it doesn't work, try calling global reservations/customer service instead of the property. It's a stated benefit and the property doesn't/shouldn't have the flexibility to change it. (Assuming you're calling 48 hours ahead, not 24)
If it doesn't work, try calling global reservations/customer service instead of the property. It's a stated benefit and the property doesn't/shouldn't have the flexibility to change it. (Assuming you're calling 48 hours ahead, not 24)