Problem with Points Posting Post-Superstorm?
Nov 6, 2012 | 7:50 pm
#1
Original Poster
Join Date: Jul 2008
Location: YYZ, PVG
Programs: Marriott Titanium, Ex-UA-1K
Posts: 430
Problem with Points Posting Post-Superstorm?
Is there anyone else who is having problems with their points posting because of the storm? I'm not sure how many Marriotts were affected in NYC but I was on my fourth day (28th) at the NYC Downtown Marriott when we were told all guests had to vacate the hotel by 4pm. No problem, my colleague and I moved up our flight and left for JFK.
Since then, points won't post, MR can't confirm I stayed there, nor can I even prove it as neither or our e-folios were sent out. I can't even get them to acknowledge that any of this is storm related in which I could at least understand there would be a delay. Anyone else having this issue?
Since then, points won't post, MR can't confirm I stayed there, nor can I even prove it as neither or our e-folios were sent out. I can't even get them to acknowledge that any of this is storm related in which I could at least understand there would be a delay. Anyone else having this issue?
Nov 6, 2012 | 9:26 pm
#2
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus, HH Gold, Hertz PC, National Executive, etc.
Posts: 31,684
In general, I wait 10 days before worrying about it. And with much of the area devastated by one of the more damaging storms in the history of the country, I'd probably be a little flexible on getting it straightened out. Maybe that's just me.
Nov 7, 2012 | 11:17 am
#3
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 11,454
i just checked out of a SHS in NJ that was still feeling the effects of Sandy.
On the customer side, the only really noticeable problem was no internet service at all.
But the front desk was having some fun issues...their system seemed down and most everything was paper based. Room lists, charges, etc. Key cards for the rooms were working though....
They told me to expect the receipt via email when their system comes back up...I bet points will take a little longer.
Fortunately, I am not in need of the points for any immediate plans....so no worries for me.
On the customer side, the only really noticeable problem was no internet service at all.
But the front desk was having some fun issues...their system seemed down and most everything was paper based. Room lists, charges, etc. Key cards for the rooms were working though....
They told me to expect the receipt via email when their system comes back up...I bet points will take a little longer.
Fortunately, I am not in need of the points for any immediate plans....so no worries for me.
Nov 9, 2012 | 11:51 am
#4
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,162
My 'guess' is that the NYC Marriott took some damage due to Sandy which affected their systems, and you'll probably get points when things are back to normal.
Cheers.
Cheers.
Nov 9, 2012 | 12:28 pm
#5
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 11,454
i just checked out of a SHS in NJ that was still feeling the effects of Sandy.
On the customer side, the only really noticeable problem was no internet service at all.
But the front desk was having some fun issues...their system seemed down and most everything was paper based. Room lists, charges, etc. Key cards for the rooms were working though....
They told me to expect the receipt via email when their system comes back up...I bet points will take a little longer.
Fortunately, I am not in need of the points for any immediate plans....so no worries for me.
On the customer side, the only really noticeable problem was no internet service at all.
But the front desk was having some fun issues...their system seemed down and most everything was paper based. Room lists, charges, etc. Key cards for the rooms were working though....
They told me to expect the receipt via email when their system comes back up...I bet points will take a little longer.
Fortunately, I am not in need of the points for any immediate plans....so no worries for me.
IME, well done by Marriott recovering from this storm. ^