Originally Posted by
goodeats21
i just checked out of a SHS in NJ that was still feeling the effects of Sandy.
On the customer side, the only really noticeable problem was no internet service at all.
But the front desk was having some fun issues...their system seemed down and most everything was paper based. Room lists, charges, etc. Key cards for the rooms were working though....
They told me to expect the receipt via email when their system comes back up...I bet points will take a little longer.
Fortunately, I am not in need of the points for any immediate plans....so no worries for me.
As an update, I called today to see if a receipt was availlable for use in expense report. Systems were back up for them and receipt emailed to me within minutes. I also checked my account (just out of curiosity) and the stay was listed with the appropriate points credited.
IME, well done by Marriott recovering from this storm. ^