Problem with Points Posting Post-Superstorm?
 

Is there anyone else who is having problems with their points posting because of the storm? I'm not sure how many Marriotts were affected in NYC but I was on my fourth day (28th) at the NYC Downtown Marriott when we were told all guests had to vacate the hotel by 4pm. No problem, my colleague and I moved up our flight and left for JFK.

Since then, points won't post, MR can't confirm I stayed there, nor can I even prove it as neither or our e-folios were sent out. I can't even get them to acknowledge that any of this is storm related in which I could at least understand there would be a delay. Anyone else having this issue?

In general, I wait 10 days before worrying about it. And with much of the area devastated by one of the more damaging storms in the history of the country, I'd probably be a little flexible on getting it straightened out. Maybe that's just me.

i just checked out of a SHS in NJ that was still feeling the effects of Sandy.

On the customer side, the only really noticeable problem was no internet service at all.

But the front desk was having some fun issues...their system seemed down and most everything was paper based. Room lists, charges, etc. Key cards for the rooms were working though....

They told me to expect the receipt via email when their system comes back up...I bet points will take a little longer.

Fortunately, I am not in need of the points for any immediate plans....so no worries for me.

My 'guess' is that the NYC Marriott took some damage due to Sandy which affected their systems, and you'll probably get points when things are back to normal.

Cheers.

As an update, I called today to see if a receipt was availlable for use in expense report. Systems were back up for them and receipt emailed to me within minutes. I also checked my account (just out of curiosity) and the stay was listed with the appropriate points credited.

IME, well done by Marriott recovering from this storm. ^