Originally Posted by FrustratedinCA (Post 30150458)

You're not wrong. However, CSRs seem to be giving out more misinformation. I was told the following about changing anything related to my cert-attached reservation:

"If you modify your stay dates after 18 August, you will be subject to the new Free Night Award Chart point values. Extending your stay or shifting your stay dates will result in a recalculation of points required for your reservation."

When I pointed out that this didn't make sense given the no upgrade policy (which they mentioned earlier in the conversation) and asked how that would be possible if I couldn't upgrade my cert, I got the following response:

"The answers we are finding are don't speak specific to your individual circumstances. While we can't make promises, if and when you do need to change your dates, please connect with us and we can try to work with the hotel for the best solution."

What the official policy or options will be after the 18th seem to be anyone's guess. The CSRs definitely don't know what the final word is.

Originally Posted by linzjane88 (Post 30152667)

Lurker who had a great stay planned until this whole merger nonsense happened. I wanted to run a few details past you guys since you all seem to be the most knowledgeable about the packages. We have a stay booked at the Maui Residence Inn over spring break that I booked with points advance. I bought a OC5 with 120k SW points with the intention of upgrading to a OC8 once I earned the points form my Marriott Biz in another month or so. Under the old setup I would have paid 360K, pretty much tapping my points out. The hotel ended up going from a OC8 to a NC6. But now not being able to use the cert at all is messing things up. If I took the 45k refund I could cover 5 nights which is better than nothing but certainly not as good as the 7 nights I had planned.

TL;DR: *if* they decided to be nice and allow upgrades in the future, would I pay the difference on the new points chart between categories--60k? Or would it be the difference in what I paid already (270k) to current package price (390K) for a total of 120k?

Originally Posted by linzjane88 (Post 30152667)

Lurker who had a great stay planned until this whole merger nonsense happened. I wanted to run a few details past you guys since you all seem to be the most knowledgeable about the packages. We have a stay booked at the Maui Residence Inn over spring break that I booked with points advance. I bought a OC5 with 120k SW points with the intention of upgrading to a OC8 once I earned the points form my Marriott Biz in another month or so. Under the old setup I would have paid 360K, pretty much tapping my points out. The hotel ended up going from a OC8 to a NC6. But now not being able to use the cert at all is messing things up. If I took the 45k refund I could cover 5 nights which is better than nothing but certainly not as good as the 7 nights I had planned.

TL;DR: *if* they decided to be nice and allow upgrades in the future, would I pay the difference on the new points chart between categories--60k? Or would it be the difference in what I paid already (270k) to current package price (390K) for a total of 120k?

Originally Posted by ddjen11 (Post 30154130)

Another rant that could have been saved but just too annoyed I wanted to kick while they are down.
Booked 2 nights on 08/19 (day after the Apocalypse) at Marriott site, system stole 15K points from my account immediately and gave nothing in return.
Now the stay (08/24 08/26)h ad already passed, and still no response from Marriott Customer No Care after multiple attempts to contact them.

Originally Posted by callmedtop (Post 30153485)

After an hour on hold and dealing with a supervisor, I was told that canceling my Tier 1-3 package will get me a total of 45,000 points refunded. Obviously this is amiss and I hung up. Any ideas on how to get the full 195,000 refunded?

Originally Posted by callmedtop (Post 30153485)

After an hour on hold and dealing with a supervisor, I was told that canceling my Tier 1-3 package will get me a total of 45,000 points refunded. Obviously this is amiss and I hung up. Any ideas on how to get the full 195,000 refunded?

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Originally Posted by callmedtop (Post 30154342)

I called back again was able to get a refund of 195,000 points which instantly posted to my account. Problem solved.

Originally Posted by justned (Post 30154679)

which number did you call?

Originally Posted by nikespex (Post 30154688)

Do we know yet what happens to certs detached from existing reservations? I had an Old Category 9 (Code P990) that I attached to Domes of Elounda before the merger for travel in May of 2019. Domes is now Cat 7 and will be Cat 8 in 2019. If I detach my cert, does it become a New Category 6 just like the floaters?