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Just tried to make a reservation at a SPG property using my TP cert and was told after 20 minutes on hold that it couldn't be completed right now. : (
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Originally Posted by justned
(Post 30154679)
which number did you call?
Originally Posted by callmedtop
(Post 30155270)
Standard US Marriott Rewards number.
however there are some very good reps who can help but it is almost purely by chance you get one on the first few tries. of all the years I used miles and points this has been the worst case of mess up and the worst case needed huca to eventually sorted things out. it is much much worse than the CO/UA merger and dealing with Indian call centers. |
Originally Posted by nikespex
(Post 30154688)
Do we know yet what happens to certs detached from existing reservations? I had an Old Category 9 (Code P990) that I attached to Domes of Elounda before the merger for travel in May of 2019. Domes is now Cat 7 and will be Cat 8 in 2019. If I detach my cert, does it become a New Category 6 just like the floaters?
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Originally Posted by pharmawalk
(Post 30155705)
Just tried to make a reservation at a SPG property using my TP cert and was told after 20 minutes on hold that it couldn't be completed right now. : (
But MR points and SPG points are linked. You can certainly use the same currency to book either MR or SPG stays. |
Trying to catch up on the current info: I've seen quotes for the amount required to upgrade from NC1-4 to NC5 as 90K. Isn't that 30K extra for no reason? The difference between OC1-5 -> OC7 and NC1-4 -> NC5 is 60k in both scenarios..
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Originally Posted by RedSun
(Post 30155836)
This is known. You just wasted your time. MR can't touch the TPs attached to reservations. All SPG reservations are still handled at SPG side. They have no access to Marriott TPs.
But MR points and SPG points are linked. You can certainly use the same currency to book either MR or SPG stays. While on hold, the Marriott rep updated my cert to say 'partial package - 7 nights category...' |
Originally Posted by pharmawalk
(Post 30156497)
The Marriott rep contacted the SPG rep and they tried to apply it together, but couldn't yet. This was an unattached cert trying to be attached for the first time.
While on hold, the Marriott rep updated my cert to say 'partial package - 7 nights category...' Mr rep told me I had one in my account on her side but I didn’t see anything on my side |
Originally Posted by Yanhui Leung
(Post 30157837)
May I ask do you see the ‘partial package...’ in your account? Mr rep told me I had one in my account on her side but I didn’t see anything on my side |
Originally Posted by skimthetrees
(Post 30157914)
When I was doing changes to packages before I merged accounts it would sometimes take overnight to reflect the cert in my account. Once I merged accounts it seems to show up within a minute or two. The app shows changes immediately so if you can't see it in the app you have a problem. The first thing to check is that you have an email that shows the cert was ordered and the associated code and point value (and there is not a follow up cancellation email). If it was not ordered you will not get a confirmation email. If you have a confirmation email but the cert is not showing in the app and it has been more than a day check your history to see what shows there. It sounds like something may not have processed properly.
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Originally Posted by Yanhui Leung
(Post 30157837)
May I ask do you see the ‘partial package...’ in your account? Mr rep told me I had one in my account on her side but I didn’t see anything on my side |
Is there a way to upgrade my travel package? I got a cat 9 cert with intentions of using it in London (I've stayed at the Park Lane before). Now that is cat 7, which is more than my 9, which is only equivalent to a 6 now.
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Originally Posted by kapooncha
(Post 30155677)
Yes. I would keep Domes if you're able, that is outsized value.
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Originally Posted by UKunlimited
(Post 30158450)
Is it really outsized value or has the resort somehow managed to be categorised higher than it should be? I’d be very interested in views from anyone who has stayed there. I have a TP attached to this property but I’m waiting for the dust to settle before detaching and booking elsewhere - and my impression is that several/many bookings were made at this property in main part because it was going from OC9 to NC8 (and following Greg’s lead from FM), which is a big jump in points requirement. |
I was following this thread closely but recent events have caused me to not have a chance to follow as closely. Please forgive me if I am repeating something already said here, but since Marriott encouraged folks to attach certificates, I wondered if it would become difficult to find 7 nights straight at certain properties, thereby making it difficult to use travel packages in a year.
I am holding a couple of 7-straight-night reservations, on points, unattached to certificates, that I do not need, but have held them in case they help someone else. is it possible to transfer a points based reservation to another FTer who might need it? Is it messy to do? If it is possible, I will post what I have reservations for. If I recall correctly, one of my reservations may be for Domes of Elounda. |
Originally Posted by gatorlitigator
(Post 30159164)
I'm at Domes of Elounda right now. I can say that it is the best hotel that I've had the pleasure of visiting. Truly phenomenal. If you have a 7 night stay available to you, I would recommend you take advantage of it.
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