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Originally Posted by Dr.Leo
(Post 30125906)
DP: Called to book my 7 night stay for Cat 1-4 (QP83)45k and was told that they are not allowed to book any TP until 9/18. WOMP WOMP
2 calls disconnected after 20 min on hold. 3rd call took 90 min for a human to pick up but yielded nothing. |
Originally Posted by ukinny2000
(Post 30124491)
I was able to redeem for SR Princeville in Kauai @ 60k per night (did it online) - though not sure if it counts as it isn't an all-suite resort
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Originally Posted by nick793
(Post 30126031)
Thanks for creating this table! I think this is how it's setup but I'm confused on T5 - that should have mapped to Cat 7 not 8
OC5 (270,000) -> NC5 (390,000) : whopping 120k OC7 (330,000) -> NC6 (510,000) : again whopping 180k OC9 (390,000) -> NC7 (570,000) : 180k. woops.. upgrade costs would be prohibitively expensive, I won't be able to upgrade at my current point balances.. |
Originally Posted by GUWonder
(Post 30126135)
When one major company in a consolidating industry whacks its customers, other companies in the same consolidating industry befome more likely to follow suit. It’s part of why the “I’d switch and not think twice about it” approach is to be admonished and not followed. Marriott’s not rotten to the core, but it’s greedy and incompetent in a way that deserves lots of criticism if only to try to retard the spread of the anti-customer infection spreading as fast and as awfully as happens when customers done wrong simply “shut up and move on”. Here is the latest issues that points do not come back on canceled SPG reservations, and the person who suffered got the agent Hung Up on him. Points involved are 1/2 millions. Customer is a LT Plat with SPG with combined 15 years of Plat with Marriott and SPG. https://loyaltylobby.com/2018/08/24/...d-points-gone/ Way to go Marriott to drive your most loyal customers away. |
I've had a miserable experience since the merger although not TP related. I booked a 7 night stay on a SPG property using the app. 210000 points were withdrawn from my account (as seen under activity) but there is no record of any booking from the hotel. It seems like the points just vanished into thin air. I've called multiple times to ask them to find out what happened and nobody could give me an answer. I am now trying desperately to get those points reversed so I can try to book again. Needless to say that I am frustrated beyond belief!
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I know people have experienced significant issues when cancelling a reservation with a certificate attached. Has anyone tried to detach a hotel award from a reservation since 8/18 before cancelling or changing a reservation?
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Originally Posted by rny321
(Post 30128202)
I know people have experienced significant issues when cancelling a reservation with a certificate attached. Has anyone tried to detach a hotel award from a reservation since 8/18 before cancelling or changing a reservation?
He was unable to do anything with the old certificate right now though until their system is fixed . |
Originally Posted by rny321
(Post 30128202)
I know people have experienced significant issues when cancelling a reservation with a certificate attached. Has anyone tried to detach a hotel award from a reservation since 8/18 before cancelling or changing a reservation?
Do you still want to keep the reservation or just date change? If there is still availability for your dates, I would make a new reservation instead. Then play agent roulette to do the cancellation and immediately repurchase the corresponding NC. As we have seen, it is entirely possible to refund an OC then purchase an NC (tonywush has done it. so as Dr.Leo), or refund an NC to purchase another NC (Skimthetrees has done it multiple times on multiple days to get the mess fixed). It is just a matter of whether the rep / supervisor is willing to try. One more tidbit, the rep who helped me this morning did not know how to refund NC for new NC but was willing to call to find out - she went back to successfully cancel my QP83 - mentioned that " I had to do it in the Old System." So it seems they have 2 parallel internal systems running on handling the TPs. It boils down to agent roulette - need multiple attempts to find an agent who is willing to help you. Some have the attitude that they would not want to get in anything related to TP. |
Originally Posted by IAmKab
(Post 30128230)
Yes. I expressed my concern about the certificate disappearing and 45k going to my account if the reservation I had the certificate attached to was cancelled. The rep understood and detached the certificate first then cancelled the reservation and the certificate is back in my account. No problem.
He was unable to do anything with the old certificate right now though until their system is fixed . |
Originally Posted by Happy
(Post 30128250)
A friend tried last week when he called multiple times but no rep wanted to touch it.
Do you still want to keep the reservation or just date change? If there is still availability for your dates, I would make a new reservation instead. Then play agent roulette to do the cancellation and immediately repurchase the corresponding NC. As we have seen, it is entirely possible to refund an OC then purchase an NC (tonywush has done it. so as Dr.Leo), or refund an NC to purchase another NC (Skimthetrees has done it multiple times on multiple days to get the mess fixed). It is just a matter of whether the rep / supervisor is willing to try. One more tidbit, the rep who helped me this morning did not know how to refund NC for new NC but was willing to call to find out - she went back to successfully cancel my QP83 - mentioned that " I had to do it in the Old System." So it seems they have 2 parallel internal systems running on handling the TPs. It boils down to agent roulette - need multiple attempts to find an agent who is willing to help you. Some have the attitude that threiey would not want to get in anything related to TP. |
Originally Posted by rny321
(Post 30128292)
Thank you! Having an old OC8 attached to a NC6 would have worked out nicely for someone with firm vacation dates. I tried a date change with a certificate attached before 8/18, which resulted in an unwanted cancellation that took several calls to correct. If a certificate can be detached and either left in OC form or converted to a NC, that would leave customers in the same position as having an unattached award.
However, the way it turned out, unattached award is actually EASIER to do things than an attached award, despite we were urged to attached our certs. I now have 2 OC5 remaining, that I can wait for Marriott to lift the blockage at announced date. The first need is on 3rd week of Oct, right now I have a "point advance" style reservation in place. The current SPG situation scares me because canceled reward bookings do not return the points. Issue known but NO FIX in sight. What a mess. Some people have hundreds of thousands SPG pts tied up - because their rewards were those 60K SPG pts properties! Good luck to y'all who still have open-ends to take care of. |
Originally Posted by Happy
(Post 30128324)
I detached an OC6 pre 8/18 because the property went down to 25K on the new chart. We of course did not know that OC6 would convert to the same NC4 as the OC5 did.
However, the way it turned out, unattached award is actually EASIER to do things than an attached award, despite we were urged to attached our certs. I now have 2 OC5 remaining, that I can wait for Marriott to lift the blockage at announced date. The first need is on 3rd week of Oct, right now I have a "point advance" style reservation in place. The current SPG situation scares me because canceled reward bookings do not return the points. Issue known but NO FIX in sight. What a mess. Some people have hundreds of thousands SPG pts tied up - because their rewards were those 60K SPG pts properties! Good luck to y'all who still have open-ends to take care of. |
I get that people are not happy about many aspects of the merger, but can we keep the griping in this thread specific to Travel Packages?
Any 5 night data points regarding converted package numbers and points? |
Originally Posted by zozeppelin
(Post 30128545)
I get that people are not happy about many aspects of the merger, but can we keep the griping in this thread specific to Travel Packages?
Any 5 night data points regarding converted package numbers and points? I have a 5-night package that has been extended since MR allowed any member to buy them which I plan to use in October. I haven't read about anyone trying to make changes to one. |
Perhaps it’s a good sign that they’ve frozen floater certs if the internal memo is correct. At least it would suggest that someone will take a look at it. If they’re downgrading and issueing points rebates at the “old rates” they really should allow upgrades at the old rates on floaters. Different if they’d announced the mapping prior to 18th Aug. To do the right thing they really should give floaters a chance to change package, once, time limited if they so desire. It practically makes little difference to them as we could have changed 2 weeks ago, but we didn’t because they never explained what they intended to do. |
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