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Originally Posted by LDoc
(Post 30123781)
There is a lot of good work here to determine the reward codes and point values, but I am not completely sure how this information unlocks getting things we all want to accomplish (i.e. upgrade with 30K points OR downgrade with 30K refund) when speaking with a CSR. Or, is the code detective work only about canceling a travel package and getting points refunded (45K for the cat 1-4 + difference in higher category costs)?
I'm trying to figure out the partial package table to be able to call in and "exchange" my 225k (nonsense) Tier 1-3 partial cert for a 225k Cat 7 cert (which I'm guessing is either going to be QP107 or QP07 depending on if the codes go to 3 digits or not). If we can give the rep a booking code then the odds if this working go way up |
Originally Posted by kapooncha
(Post 30124071)
Has anyone been able to successfully redeem points (not a TP) for an SPG property?
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Originally Posted by Happy
(Post 30120883)
It is the INTENT that counts
The INTENT has NEVER been putting customers benefits ahead. I dont think anybody can deny this. The INTENT has always been to generate the highest breakage, or in other words, to reduce the highest possible amount of liability carried on the books with the least possible cost (actual hotel stays). That is why they did not communicate and deliberately not only kept everyone in the dark, but INTENTIONALLY sent out trial balloons with totally misleading "information". If you care to look back, MOST of the "information" the SPG Lurker was told to tell us, has NOT come true whatsoever. In fact in many cases the opposites happened when people are urged to do things on the other directions, Just look at how the system is designed for those who have attached their certs to the properties as they are being to do so would be for the best of their benefits - when they tried to make any change to the bookings even though the hotels have not changed categories - Certs were automatically canceled by the system with point refund - it takes a Hercules effort to get your cert back so you would not become one of the "breakage" that Marriott has been factored in. It is not bad marketing strategy, nor customer relation issue. It is a well-thought out, carefully planned strategy. A strategy being formulared based on the data it has collected from the customer reaction to the trial balloons set off since April that led to the final days, fully intended for only one thing - to benefit the corporation, using an extremely questionable handling of the customers. Remember, Marriott initially had NO intention to refund the 30K overcharged points, and using the bogus Peak point pricing to justify the action. Here is a simple analogy If you have bought a merchandise for future delivery, paid the price sight unseen. You went ahead to pay it even a lesser merchandise would cost less, but in good faith you expected to receive a better product because you paid more. Now the merchant informs you, "Oh, the merchandise has arrived, you can pick it up in a month's time. Though here is a small thing - the merchandise is not what you ordered, just slightly different (cheaper), but it would function the same nonetheless. We would not provide a refund for the price difference, because the merchandise has the same function anyway. (we will pocket the extra payment, sucker.)" Ask anybody who is put in the above situation, Would he accept the above explanation AND the lower quality merchandise that he initially did not want, and opted to pay a higher price for a better merchandise? If the above is not a fraud I dont know how to describe the scenario. That is exactly what has happened here, even though it is committed by a big corporation, not a store you paid for your merchandise and only be told lesser value merchandise would be delivered, but you would not get the refund of the price difference - the essence is the same. And they have instant Diamond status for a credit card they pay you to carry. They have a global footprint that is reasonably comparable to Marriott. The give Diamonds the same nonupgrades that Marriott gives Platinums. It won't even be painful for you. |
Originally Posted by imverge
(Post 30124302)
Yes, I was able to book : Al Maha, a Luxury Collection Desert Resort & Spa, Dubai for 2 nights 66K points each. Which is a great deal considering it includes all meals and 2 activities per day. Cash rates are just over $1K per night.
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Originally Posted by imverge
(Post 30124302)
Yes, I was able to book : Al Maha, a Luxury Collection Desert Resort & Spa, Dubai for 2 nights 66K points each. Which is a great deal considering it includes all meals and 2 activities per day. Cash rates are just over $1K per night.
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Originally Posted by wonderman
(Post 30124111)
Raffles from HfP appears to have, St Regis NYC:
https://www.headforpoints.com/2018/0...europe-routes/ |
Originally Posted by ukinny2000
(Post 30124491)
I was able to redeem for SR Princeville in Kauai @ 60k per night (did it online) - though not sure if it counts as it isn't an all-suite resort
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What a nightmare, cancelled a cert reservation 2 days ago and they cant figure out how to reissue the certs bc they are still tied to the cancelled reservation.
Was on the phone for 2.5 hours was put through to a specialist and they ended up transferring me back to the regular awards number. That rep told me to call back in 48 hours but even if they can reissue I cant use the certs until 9/18. ... marriott |
Originally Posted by stallion114
(Post 30124707)
What a nightmare, cancelled a cert reservation 2 days ago and they cant figure out how to reissue the certs bc they are still tied to the cancelled reservation.
Was on the phone for 2.5 hours was put through to a specialist and they ended up transferring me back to the regular awards number. That rep told me to call back in 48 hours but even if they can reissue I cant use the certs until 9/18. ... marriott |
Originally Posted by pinniped
(Post 30124363)
If you actually believe any of this, then you really should focus on Hilton or Hyatt. Seriously: it is 100% what I would do if I genuinely felt that Marriott was evil to the core. I'd switch to Hilton and not think twice about it.
And they have instant Diamond status for a credit card they pay you to carry. They have a global footprint that is reasonably comparable to Marriott. The give Diamonds the same nonupgrades that Marriott gives Platinums. It won't even be painful for you. Since you mention HHonors - To be honest, HHonors social media team presence on FT has been very responsive on any issues we have in the past. They replied to PMs, they asked the hotels to verify things, they at least show a front that they CARE their customers. Earlier this year Hilton FCO suddenly showed our point redemption no longer has the point value paid after the hotel deleted the existing reward table for the month and jumped 15K on some day and no availability on other days. Contacted HHonor representative on FT, got immediate response and subsequent follow up to assure Hotel has the reservation, not to worry. They will keep an eye on and notate the account. Hotel also has replied with an email to confirm everything is fine. The display change probably is due to HHonor IT when hotel raised redemption prices (revenue-based). We actually have fallen down to the Basic member with Hilton. Yet, the team is just as willing to help a regular member as they would with their Diamonds or Golds. A friend's recent experiences in Alaska when a Hilton property walked them, have a very satisfactory resolutions from the Corporate and the property itself after a second discussion. Corporate issued goodwill pts. Hotel refunded the point cost + goodwill pts, and issued 2 Be My Guest vouchers as an apology. He, by the way, is also a Regular member with HHonor. I see many Plats have trouble getting their Plat compensation when they are walked or very poorly treated. The willingness to help demonstrated by HHonor Team is appreciated and valued. Unfortunately, Marriott now no longer shows it actually cares. This is the fundamental part. It is NO LONGER THE SAME despite it has tried to act this way the 2 years after it acquired a sizable competitor so the SPG folks would not deflect. Now everything is final, you are their captive customer, it no longer needs to put up a false front any more. Besides, WHY such a big corporation chooses such PECULIAR WAY to communicate to its customers? Have you read anywhere official releases on Marriott's own website? SPG own website? Had it not for the blogs and FT forums, we the customers would be in even worse shape. We can accept a rough transition, but we should not accept lies after lies when none of what they said can be delivered. How a company handles crisis clearly shows the company current management's culture. So far, what I see is not a promising sign going forward. Of course YMMV. You certainly can continue to put your blind faith on Marriott and hope they would recover from the current fiasco which should NEVER happen from the beginning considering they have 2+ years to ponder their approach, and they have 4+ months to actually implement what they want to do. Yet, every area you look, is issues after issues. For us. and may be many others, our hotel stays are 100% leisure out from our own pocket. We dont have a corporate expense account to foot our bills. How we are being treated by the company we give our hard earned money to, does matter. May be it is time for you to try other chains and have a real life comparison instead of just keeping a blind faith.may be it is time for you to try other chains and have a real life comparison instead of just keeping a blind faith. |
Originally Posted by Julie17
(Post 30123654)
Thanks for compiling the table. I think it's missing New Cat 1-4 QP84 skimthetrees received with a 105k value. I'm struggling with the logic on that one. What a puzzle this is! Skimthetrees, just to confirm, is the net change in your points balance so far zero, computed as follows? Upgrade OC8 to NC6= 30k cost Downgrade NC6 165k to NC4 105k = 60k refund Upgrade NC4 105k to NC5 135k = 30k cost Somewhat interestingly, in the first step when they cancelled my OC8 partial I had a 135k points balance (correct since I had 0 before), then after the supervisor ordered me the NC6 for 165k my account showed a -30k balance (I owed Marriott 30k points). I do not know if this is common but it was a bit of a surprise to me to see a negative points balance. |
Originally Posted by nick793
(Post 30124200)
I fully intend to upgrade my cert to a cat 7 or even cat 8. I think Marriott is not allowing upgrades because this system is convoluted and confusing. There also don't seem to be "guard rails" so to speak based on what we're slowly learning - you could get exactly what you want on the first try or get royally screwed.
I'm trying to figure out the partial package table to be able to call in and "exchange" my 225k (nonsense) Tier 1-3 partial cert for a 225k Cat 7 cert (which I'm guessing is either going to be QP107 or QP07 depending on if the codes go to 3 digits or not). If we can give the rep a booking code then the odds if this working go way up |
I just called in and waited 40 minutes on the phone just to be told that they are not allowed to cancel/change any TP until 9/18.
Really bad, my points are now locked on a cat 6 I plan to use for thankgiving trip. Why did they trick us into buying and locking us down like Paypal holding funds. |
This is a DP regarding just how little control SPG/Marriott reps have regarding access to customers' points. I had to cancel a SPG Moments event and they told me it was fine and they could credit my account. The next day I received this email.
_____________ We have just found that we have still not gained access to refund the Points for these packages as of yet. We are hoping to gain access in a couple of days. I have added your account numbers to our list of members needed refunds/or manual purchases and as soon as I am able to add the points back I will. I will follow up with you once it has been completed. I apologize for the delay. With such a large merger we are working to sort through and correct any issues as soon as soon as possible. I appreciate your patience. [name redacted] SPG Moments - Liaison |
Originally Posted by FlyingMoonwards
(Post 30124366)
Did you have to call to book this or did you manage it online?
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