I am staying in a CY king suite since February 8. Previously I was in this room for 18 nights in January. The king suite is not an upgrade. I am paying the full amount for the room.

This morning I awake to find an express checkout slipped under my door. I go downstairs and was told that on my folio they have me checking out today. I have my reservation in hand and it shows my checkout as Friday, February 27. The clerk checks the computer and it shows Friday checkout as well.

She tells me that there are only three king suites in the hotel and all three are reserved for people starting today. I let her know that is great, but that I am one of the three people. She said, �No, we have three people checking in to these rooms today.�

I told her that I was going to work and expected my things to be in MY room this evening when I return. As a platinum elite member, do I have any recourse if the room is given to someone else during my stay? Again, this is not an upgraded room, but one that I am paying the full amount.

Should I have handled it differently, like maybe resolving it before heading out? The manager was not on site since this was 6am.

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[This message has been edited by socrates (edited Mar 23, 2004).]

I think you handled it perfectly.

Socrates

No need to apologize for the incident. I was actually smiling when I left the desk as I was thinking now what is the clerk going to do because I refused to leave the room and told her to make sure my things were there when I returned this evening...laughing still.

I took your advice and called the manager this morning as a precaution to make sure my things would still be there this evening. I wasn't sure if the Bushes or Clintons were coming into town and staying at a CY...lol. Anyway, the manager already knew of the situation and also apologized and assured me that the room was mine until Friday.

Thanks for the advice.

I'm not sure about the different laws in each state however someone once told me that although the hotel may have rented out the room twice, they are legally not allowed to remove your stuff from the room.

Maybe others have more detailed information on this topic.

BA Fan

I'm curious about this also. A coworker of mine had a room at a Courtyard for two straight weeks but over the weekend he visited some friends and stayed with them. Upon his return Sunday afternoon, he found his room occupied by another guest. Someone had collected all his stuff and moved it to a storage closet. He was gone only two nights (Friday and Saturday) and still had the room for another five nights after that. He said he even put the "Do Not Disturb" sign on his door to prevent housekeeping from coming in. He never got a straight answer and the hotel never got our business again.

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[This message has been edited by socrates (edited Mar 23, 2004).]

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[This message has been edited by socrates (edited Mar 23, 2004).]

Your co-worker is wrong. The hotel did the right thing and he should have contacted the hotel to tell them they he was going to be gone for two nights. It happens ALL the time guests with extended reservations do not return leaving the hotel to foot the bill and are long gone by the time their stay concludes. They are watching for unused beds and two nights is pretty much the limit for a two week stay at just about any hotel unless they are comfortable with your credit. Why would he not just check out and in again instead of throwing away his or his company's money.

Other food for thought: A DND sign on a door is not going to be heeded by the hotel for 48 hours straight. There are health and safety considerations that put the hotel at liability risk if they don't check the room periodically - say, every eight hours or so. (What if you were injured or sick in the room and couldn't call for help?)

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Brian/\/\

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[This message has been edited by socrates (edited Mar 23, 2004).]

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[This message has been edited by socrates (edited Mar 23, 2004).]

All managers make judgement calls. We can hope for the best in our situations, but sometimes it doesn't work out that way.

What we should focus on is how the situation was resolved.

I have been most fortunate in having probs at Marriot properties being resolved very well.

I do not expect all guests to have all glitches resolved correctly, but whether it was to my complete satisfaction or not, I at least always got a face-to-face meeting with someone who was empowered to resolve the issue...whether it was to my complete satisfaction or not, it was at least reasonable and explained to me.

Try to get that from your typical airline!

Just curious but how many guests leave everything they came to the hotel with? This includes all toiletries, two weeks worth of clothing and their luggage? If a sweater and some socks were left behind, that would be one thing, but a whole lot of stuff?

I agree with your point about letting someone know. He is a seasoned traveller and I think he hadn't planned on being away so long but it happened.

I agree my coworker is wrong, but the hotel must share some blame. He should have contacted the hotel, but this wasn't the first time he had stayed at this CY. He had been there weekly for two months before the incident and had another month's worth of reservations after the incident.

I don't understand how the hotel gets left to foot the bill if a guest leaves early. Isn't the reason they take my credit card when I check in to ensure that they have a way to charge me? If I paid for the first week why wouldn't I assume that they will charge me for the remainder of my stay. I'll mention it also he used a corporate card to secure the reservation and there were several other people from the same company frequenting the hotel also.

Regarding the issue of saving the company money, our corporate policy dictates that it is permissable to stay at your client site for the weekend in leiu of traveling back home. The cost of two nights at the hotel is way cheaper than the airfare to fly home for the weekend. Accounting wishes more people did that.