I am staying in a CY king suite since February 8. Previously I was in this room for 18 nights in January. The king suite is not an upgrade. I am paying the full amount for the room.

This morning I awake to find an express checkout slipped under my door. I go downstairs and was told that on my folio they have me checking out today. I have my reservation in hand and it shows my checkout as Friday, February 27. The clerk checks the computer and it shows Friday checkout as well.

She tells me that there are only three king suites in the hotel and all three are reserved for people starting today. I let her know that is great, but that I am one of the three people. She said, “No, we have three people checking in to these rooms today.”

I told her that I was going to work and expected my things to be in MY room this evening when I return. As a platinum elite member, do I have any recourse if the room is given to someone else during my stay? Again, this is not an upgraded room, but one that I am paying the full amount.

Should I have handled it differently, like maybe resolving it before heading out? The manager was not on site since this was 6am.