So how do you do this? Obviously there is an issue with recognizing the difference in the P and PP level. How do you correct this in your opinion?

I'm honestly not real worried about recognition.

What are the published benefit difference between plat and pp again?


I'd ask about an upgrade and as long as I have access to the C level I'm good to go.

*shrugs*. Lots of DYKWIA people out there and I'm sure they don't see anything wrong with it.

I might not have responded to the GM the way the individual did, but he's pointing out the problem. If a GM doesn't know the dif btwn a Plat & Plat Premier, Marriott isn't very good at conveying that there is a dif & that PP is based on higher criteria than just butt in bed, but $$ involved.

One of the dumbest things Marriott ever did was create a Platinum Premier status when in actually there are very few bennies that go with it. You're part of the 3% chosen - woo-hoo! BTW - that woo-hoo is all you're going to get chump.

Having a higher tier w/o any discernible difference just causes (legitimate) resentment. Better to have not created the tier at all.

Cheers.

This is the part that gets me.

If there is no real difference only in title it really steps up the DYKWIA factor to me. If there was some specific item that you were not getting I might feel differently. But to each their own...for everyone who feel as need to be called premier I'll continue to roll my eyes :)

You know what is an absolute hoot? Go back and read the first 40 or so posts of this thread created some 10 years ago. The expectations and complaints about delivery of benefits are exactly the same as now. So who is the fool? :)

BTW, there have been a few times where I was only greeted as a Platinum and I've said, very playfully and lightheartedly, "actually Platinum Premier!" Usually gets a laugh and I've never been insulted or thought to escalate (nor really seen any tangible, pre arranged benefit)...

You're blaming the victim (sort of) rather than blaming the appropriate entity: Marriott.

Cheers.

You can do as you wish. But basically the message you are conveying is that there is now way for PP to educate FD w/o looking like DYKWIA. When I asked you for a solution you didn't offer an answer, just more of a problem.

My intention was to let people know there is no PP recognition at this hotel. I thought that was the intension of this thread. It is easy for me as there are SPG properties that do recognize status (75 night Plat, but will make 100 this year). I have stayed at hotels that truly recognize PP (AC and Ren Barcelona, Lodge at Sonoma, couple properties in Atlanta area). I was also pointing out that when I felt they didn’t meet expectations, they said they would do better. They didn’t. Feel free to stay here there are some great things about the hotel. If you like baseball it is less than 5 minute walk to the ballpark. Lobby Lounge pours a great drink. They just dont recognize a person that spends 150+ nights at Marriotts.

I appreciated the comment. And I don't think any of them proactively do (at least in my US only travels).

Sometimes you can "shame" them into something worthwhile with a bunch of emails/contact beforehand but it takes work and often I strike out as a PP for several years...

Yup, which is why I really don't get the gripes here- if everyone just realized that PP is Marriott's way of saying "Thanks!"- not for being so loyal, mind you- but for letting them get their hooks into you so much, that is :) a lot of the resentment(?) here would go away.

Though it would be nice if PP got something tangible (say 75% bonus on points) but I, too couldn't care less about being "recognized"; PP just reminds me I've sent too much (of my own!) $$ to Bearcat Drive.

PP very poor marketing
 

SkiAdcock you are so right. Creating some unknown expectation in your best customers and then having no follow-through is very poor marketing! While a few (very few) properties may recognize you it is extremely rare. I've been PP for 3 years and maybe twice has any Marriott person mentioned it. I've never asked for anything because i'm PP because I don't expect a thing. I usually always have a very good experience at the Marriott properties but this is just very very poor marketing for your best customers. Since becoming PP after 10 years as P i'm surprised at Marriott, but still enjoy my stays.

Property: Marriott Houston Westchase
Length of stay: 4 nights
Greeting: Thanks for being PP
Room upgrade: Yes
Suite upgrade: Yes
Special requests filled: No special requests.

Additional comments: My rate had free breakfast but they didn't have coupons at check in. They've left two under the door later that night but never delivered 2 more. Considering I didn't use them anyways as I make my smoothies in the room it is not a biggie for me but someone might want to pay attention. This is medium-large property with nearly 100% occupancy during the week it seems. Staff is very friendly and helpful.

I went back a few pages but did not see an answer...

Suppose one makes PP with 126 nights this year, does 1 night rollover for next year? Or, 51 nights (51+75 = 126) roll over?

With my rollover from last year, I have a chance of making 125+ nights. Not very driven toward it though as it does not seem to have a lot of benefits... If 125 instead of 75 is deducted for the rollover balance, I would actually want to avoid it.

Thanks.

125 nights is not a magic number for PP. PP is the top 3% of Plats in terms of # of stays and dollars spent. So getting 125, or 126, nights this year may well not get you PP, especially if it is at lower rates.

Considering that you said "With my rollover from last year", keep in mind that the nights that rolled over last year do not count toward roll over nights for this year. So for an example if you had 30 nights roll over last year and with those you will end up with 125 nights this year, then 20 nights will roll over this year. Total nights this year - roll over nights last year - 75 = roll over nights this year. So in this example 125-30-75=20.

75 nights is the threshold for both Plat and PP roll over nights.

I hope that helps. FWIW, if you stay at Marriotts enough and happen to qualify for PP then great, but it is not something I would strive for or be concerned about for that matter.

If all of this years night were 126 nights (no rollover into this year), then yes, you would have 51 nights toward next year as rollover.

Rollover itself does not rollover. So, lets say a more complex example:

You stay 50 nights.
You have 30 nights credit from your credit card
You have 1 night credit for your birthday
You have 24 nights rollover from the previous year.
You therefore end the year with a total of 105 nights.

Your rollover into next year would be 50 + 30 + 1 = 81, 81 -75 = 6. Your previous years rollover does not count to your next year's rollover. It really depends on how much rollover you had from last year; this has to be subtracted out.

Billy