Response time for missing stay requests
Feb 7, 2002 | 4:33 pm
#1
Original Poster
Join Date: Jun 2000
Location: Manhattan, NY
Programs: USAir AA Hilton
Posts: 3,567
Response time for missing stay requests
My recent stay (Jan 18) at the Renaissance Gatwick has not posted, so two days ago I faxed the missing stay request and my hotel receipt... how long should I expect it to take now for them to post the stay?
Feb 7, 2002 | 4:37 pm
#2
Join Date: Oct 2001
Location: So Paulo
Programs: DL DM, 1MM AA PLT 2MM, Marriott Lifetime Titanium, and...Smiles Diamante
Posts: 2,811
Recent turnaround time on a missing stay request - 72 hours:
called service center Monday AM
faxed receipts Tuesday PM
posted this morning
[This message has been edited by snorkmaster (edited 02-07-2002).]
called service center Monday AM
faxed receipts Tuesday PM
posted this morning
[This message has been edited by snorkmaster (edited 02-07-2002).]
Feb 7, 2002 | 6:09 pm
#3
Join Date: Jul 2001
Location: SLC, UT/ Delta - PM; Marriott - PM; Hilton - Gold; Hyatt - Diamond, Hertz - President's Circle
Posts: 321
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by svpii:
My recent stay (Jan 18) at the Renaissance Gatwick has not posted, so two days ago I faxed the missing stay request and my hotel receipt... how long should I expect it to take now for them to post the stay?</font>
My recent stay (Jan 18) at the Renaissance Gatwick has not posted, so two days ago I faxed the missing stay request and my hotel receipt... how long should I expect it to take now for them to post the stay?</font>
Feb 7, 2002 | 6:52 pm
#4
Join Date: Dec 2001
Location: Here and There
Posts: 538
OK, next question. How long should I wait till I consider a stay missing? Till it shows up on a milk carton? 
Feb 8, 2002 | 11:49 am
#5
Original Poster
Join Date: Jun 2000
Location: Manhattan, NY
Programs: USAir AA Hilton
Posts: 3,567
I waited 18 days.. I faxed the request 3 days ago.. still nothing.
Feb 8, 2002 | 12:15 pm
#6
Join Date: Jul 2001
Location: SLC, UT/ Delta - PM; Marriott - PM; Hilton - Gold; Hyatt - Diamond, Hertz - President's Circle
Posts: 321
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by SGT Clair:
OK, next question. How long should I wait till I consider a stay missing? Till it shows up on a milk carton?
</font>
OK, next question. How long should I wait till I consider a stay missing? Till it shows up on a milk carton?
</font>
Feb 8, 2002 | 4:47 pm
#7
Original Poster
Join Date: Jun 2000
Location: Manhattan, NY
Programs: USAir AA Hilton
Posts: 3,567
It works! Stay posted this afternoon..
Feb 9, 2002 | 12:00 pm
#8
Join Date: Jun 2000
Location: SPG Plat, HH Gold, Marriott Gold
Posts: 1,015
Marriott's Guest Services department in Utah usually fixes problems in a few days:
800-442-3354 (M-F, 6:15 a.m. to 7 p.m. MT)
800-442-3354 (M-F, 6:15 a.m. to 7 p.m. MT)
Apr 14, 2004 | 3:02 pm
#9
FlyerTalk Evangelist
Join Date: Nov 2002
Location: Freeload Univ. Where are you sitting?
Posts: 14,818
Had a stay missing since February. Got the form from the website and faxed it in along with the folio, last week. Nothing.
Called the 800 number (above) and got a real person (you have to wait through the options). Explained the problem, so she called the hotel directly. Was surprised to learn that they knew me by name there, and they verified the stay. Claims it will post in a day or so. I'll give them until next Monday.
Called the 800 number (above) and got a real person (you have to wait through the options). Explained the problem, so she called the hotel directly. Was surprised to learn that they knew me by name there, and they verified the stay. Claims it will post in a day or so. I'll give them until next Monday.