Had a stay missing since February. Got the form from the website and faxed it in along with the folio, last week. Nothing.

Called the 800 number (above) and got a real person (you have to wait through the options). Explained the problem, so she called the hotel directly. Was surprised to learn that they knew me by name there, and they verified the stay. Claims it will post in a day or so. I'll give them until next Monday.