Virtual Concierge
Jun 13, 2012 | 2:39 pm
#1
Original Poster
Join Date: Jul 2004
Posts: 64
Virtual Concierge
When I receive this email (I'm platinum) regarding an upcoming stay and I make a few requests, do they actually listen or read these comments???
Or ...
Am I better off calling the actual Concierge at the hotel?
CSBM
Or ...
Am I better off calling the actual Concierge at the hotel?
CSBM
Jun 13, 2012 | 4:28 pm
#2
Join Date: Dec 2009
Location: ORD
Programs: Hertz Presidents, UA Plat, IHG Plat, MR Plat, HH Gold
Posts: 423
I've only responded a few times. I have always gotten a personal response.
Jun 13, 2012 | 5:21 pm
#3
Join Date: Oct 2007
Location: PIT
Programs: SWA A-List/Companion Pass, BAEC Silver, Bonvoy Lifetime Gold, HH Gold, ChoicePrivileges Gold
Posts: 170
I have had good experiences using the virtual concierge
Jun 14, 2012 | 2:35 am
#4
Join Date: Apr 2011
Location: BOS
Programs: Marriott, AAdvantage, United, Club Carlson
Posts: 1,687
They read the comments and are usually quite prompt with any requests.
Jun 14, 2012 | 7:06 am
#5
Join Date: Jun 2004
Location: DCA
Posts: 927
I've had great luck with the virtual concierge.
Jun 14, 2012 | 9:05 am
#6
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,088
I've also had good luck w/ the virtual concierge, and get personal responses.
Cheers.
Cheers.
Jun 14, 2012 | 9:35 am
#7
Join Date: Nov 2000
Location: New York USA
Posts: 2,933
Used it for the JW Ihilani and got a great response; used it for the St Kitts Marriott and received no response whatsoever (nor were requests fulfilled).
Jun 15, 2012 | 10:11 am
#8
Join Date: Jul 2009
Location: USA
Programs: AA EXP, UA GLD, Bonvoy Titan, HH GLD, WoH Expl
Posts: 2,686
I think it is hit or miss depending on the property. Sometimes an email to the GM or front desk manager can get more personal attention, but that also depends on the property.