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-   -   Virtual Concierge (https://www.flyertalk.com/forum/marriott-rewards/1356350-virtual-concierge.html)

CSBM Jun 13, 2012 2:39 pm
Virtual Concierge
 
When I receive this email (I'm platinum) regarding an upcoming stay and I make a few requests, do they actually listen or read these comments???

Or ...


Am I better off calling the actual Concierge at the hotel?


CSBM

TimF1975 Jun 13, 2012 4:28 pm
Originally Posted by CSBM (Post 18751246)
When I receive this email (I'm platinum) regarding an upcoming stay and I make a few requests, do they actually listen or read these comments???

Or ...


Am I better off calling the actual Concierge at the hotel?


CSBM
I've only responded a few times. I have always gotten a personal response.

1wfudeac Jun 13, 2012 5:21 pm
I have had good experiences using the virtual concierge

BostonFlyer1624 Jun 14, 2012 2:35 am
They read the comments and are usually quite prompt with any requests.

billycwhatup Jun 14, 2012 7:06 am
I've had great luck with the virtual concierge.

SkiAdcock Jun 14, 2012 9:05 am
I've also had good luck w/ the virtual concierge, and get personal responses.

Cheers.

flyerwife Jun 14, 2012 9:35 am
Used it for the JW Ihilani and got a great response; used it for the St Kitts Marriott and received no response whatsoever (nor were requests fulfilled).

Time traveller Jun 15, 2012 10:11 am
I think it is hit or miss depending on the property. Sometimes an email to the GM or front desk manager can get more personal attention, but that also depends on the property.


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