Missing Megabonus Certs
Jan 18, 2012 | 8:47 pm
#1
Original Poster
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,502
Missing Megabonus Certs
Checked my account tonight (I had earned two Cat 4 night certs.) They both showed unused--until I recently attached one to a reservation.
Checked account tonight. The unused one is missing. The attached one is now "detached" and vanished. I called Plat Res. They show both certs unused on their side. She mentioned weird system problems today. I told her I would call MR tomorrow to sort out.
Very strange. Might want to check your certs.
Checked account tonight. The unused one is missing. The attached one is now "detached" and vanished. I called Plat Res. They show both certs unused on their side. She mentioned weird system problems today. I told her I would call MR tomorrow to sort out.
Very strange. Might want to check your certs.
Jan 18, 2012 | 11:23 pm
#2
Join Date: Aug 2011
Posts: 1,689
no problem here, but did a screenprint.
thanks for the heads up.
thanks for the heads up.
Jan 19, 2012 | 2:49 am
#3
Join Date: May 2007
Location: NC
Programs: Marriott LT Plat, Hyatt Platinum
Posts: 2,881
Based on several conversations (including one w/Marie here on FT) appears the site is having lots of "issues" this week..they could not get my nights to post manually! Also see thread where rollover nights are appearing and disappearing...
Checking your account is probably smart - as is making a screen shot.
Checking your account is probably smart - as is making a screen shot.
Jan 19, 2012 | 4:11 am
#4
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 12,779
Based on several conversations (including one w/Marie here on FT) appears the site is having lots of "issues" this week..they could not get my nights to post manually! Also see thread where rollover nights are appearing and disappearing...
Checking your account is probably smart - as is making a screen shot.
Checking your account is probably smart - as is making a screen shot.
Jan 19, 2012 | 6:00 pm
#5
Original Poster
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,502
FYI: Had this correct through MR today. Unused cert. is back and the other is attached to the proper reservation.
Jan 20, 2012 | 4:35 am
#6
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 12,779
Mine is still missing 
Wrote to MR CS again - 3 days ago they said the cert will be in my account in 24-48 hrs.
Wrote to MR CS again - 3 days ago they said the cert will be in my account in 24-48 hrs.
Jan 20, 2012 | 8:12 am
#7
Original Poster
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,502
Jan 20, 2012 | 8:27 am
#8
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 12,779
Not sure why but everytime we call MR, we got very unfriendly CSR that are very unhelpful (getting to the continental European standard).
I wrote to them earlier today so let's see if they are going to fix it.
Jan 20, 2012 | 8:59 am
#9
Join Date: May 2011
Location: Lincoln, NE
Programs: Marriott , United, Delta, Priority Club
Posts: 151
I realize this is a separate issue, but has anyone ever had any luck getting these certificates extended by 3-4 months? I am a plat but just curious if others have attempted this. Thanks.