inconsistent LNF rejections
Dec 16, 2011 | 8:45 pm
#1
Original Poster
Join Date: Oct 2003
Location: Mountain view, ca, usa
Posts: 51
inconsistent LNF rejections
I tried to get a LNF rate for JW Marriott in LA at the LA live.
All the rates are $329 /nt for the weekend I want but from Kayak I get directed to getaroom.com and see $210/nt.
I searched FT and found that getaroom.com rates where honored in the past ( http://www.flyertalk.com/forum/marri...l#post15873507)
"ut I was rejected based on the type of website that getaroom.com operates:
"According to the Terms and Conditions of Marriott's Look No Further(SM) Best Rate Guarantee, a comparison rate must be reservable by the general public and be verifiable by Marriott. According to our review of the site with which your comparison was made, reservations are not confirmed to guests at the time of the initial transaction. We are unable to verify your comparison as reservation requests made via this source are considered in the following manner:
http://news.getaroom.com/faq/
"I dont have long to wait for a confirmation. What can I do?
Typically, most lodging reservations are made in real time and your confirmation should only take a few seconds. You will be notified of the status of your reservation within 2 to 4 hours. However, there can be delays. In such cases, you will receive an email from us without a confirmation number. When we receive the confirmation number from the property, it will be emailed to you. If there is a special request or rate change associated with your reservation, the request will be sent to a Customer Care agent for processing."
Should I call back the LNF people and ask to speak to a supervisor or just book on the other site and try the claims again?
All the rates are $329 /nt for the weekend I want but from Kayak I get directed to getaroom.com and see $210/nt.
I searched FT and found that getaroom.com rates where honored in the past ( http://www.flyertalk.com/forum/marri...l#post15873507)
"ut I was rejected based on the type of website that getaroom.com operates:
"According to the Terms and Conditions of Marriott's Look No Further(SM) Best Rate Guarantee, a comparison rate must be reservable by the general public and be verifiable by Marriott. According to our review of the site with which your comparison was made, reservations are not confirmed to guests at the time of the initial transaction. We are unable to verify your comparison as reservation requests made via this source are considered in the following manner:
http://news.getaroom.com/faq/
"I dont have long to wait for a confirmation. What can I do?
Typically, most lodging reservations are made in real time and your confirmation should only take a few seconds. You will be notified of the status of your reservation within 2 to 4 hours. However, there can be delays. In such cases, you will receive an email from us without a confirmation number. When we receive the confirmation number from the property, it will be emailed to you. If there is a special request or rate change associated with your reservation, the request will be sent to a Customer Care agent for processing."
Should I call back the LNF people and ask to speak to a supervisor or just book on the other site and try the claims again?
Dec 16, 2011 | 9:02 pm
#2
Suspended
Join Date: Jul 2005
Location: Thailand
Programs: Marriott - P; HH - G; Hyatt - P; Avis - LT First
Posts: 5,023
the LNF rejection is totally consistent with your own verbage:
(and, just because using this website in the past was approved does not necessarily make it always acceptable this time as the LNF folks follow the rules stated and were totally correct in their rejection)
(and, just because using this website in the past was approved does not necessarily make it always acceptable this time as the LNF folks follow the rules stated and were totally correct in their rejection)
I tried to get a LNF rate for JW Marriott in LA at the LA live.
All the rates are $329 /nt for the weekend I want but from Kayak I get directed to getaroom.com and see $210/nt.
I searched FT and found that getaroom.com rates where honored in the past ( http://www.flyertalk.com/forum/marri...l#post15873507)
"ut I was rejected based on the type of website that getaroom.com operates:
"According to the Terms and Conditions of Marriott's Look No Further(SM) Best Rate Guarantee, a comparison rate must be reservable by the general public and be verifiable by Marriott. According to our review of the site with which your comparison was made, reservations are not confirmed to guests at the time of the initial transaction. We are unable to verify your comparison as reservation requests made via this source are considered in the following manner:
http://news.getaroom.com/faq/
"I dont have long to wait for a confirmation. What can I do?
Typically, most lodging reservations are made in real time and your confirmation should only take a few seconds. You will be notified of the status of your reservation within 2 to 4 hours. However, there can be delays. In such cases, you will receive an email from us without a confirmation number. When we receive the confirmation number from the property, it will be emailed to you. If there is a special request or rate change associated with your reservation, the request will be sent to a Customer Care agent for processing."
Should I call back the LNF people and ask to speak to a supervisor or just book on the other site and try the claims again?
All the rates are $329 /nt for the weekend I want but from Kayak I get directed to getaroom.com and see $210/nt.
I searched FT and found that getaroom.com rates where honored in the past ( http://www.flyertalk.com/forum/marri...l#post15873507)
"ut I was rejected based on the type of website that getaroom.com operates:
"According to the Terms and Conditions of Marriott's Look No Further(SM) Best Rate Guarantee, a comparison rate must be reservable by the general public and be verifiable by Marriott. According to our review of the site with which your comparison was made, reservations are not confirmed to guests at the time of the initial transaction. We are unable to verify your comparison as reservation requests made via this source are considered in the following manner:
http://news.getaroom.com/faq/
"I dont have long to wait for a confirmation. What can I do?
Typically, most lodging reservations are made in real time and your confirmation should only take a few seconds. You will be notified of the status of your reservation within 2 to 4 hours. However, there can be delays. In such cases, you will receive an email from us without a confirmation number. When we receive the confirmation number from the property, it will be emailed to you. If there is a special request or rate change associated with your reservation, the request will be sent to a Customer Care agent for processing."
Should I call back the LNF people and ask to speak to a supervisor or just book on the other site and try the claims again?
Dec 16, 2011 | 9:28 pm
#3
Original Poster
Join Date: Oct 2003
Location: Mountain view, ca, usa
Posts: 51
But that's what makes it inconsistent. Another post shows they accepted this website (FAQ and all) but then rejected it based on the FAQ for me.
Dec 16, 2011 | 9:53 pm
#4
Suspended
Join Date: Jan 2003
Posts: 8,720
Getaroom.com should never have been approved in the first place!
So your whining that a LNF agent made a mistake befitiing either you or someonelse does not control when the terms and conditions plainly disallow this and other websites.
So your whining that a LNF agent made a mistake befitiing either you or someonelse does not control when the terms and conditions plainly disallow this and other websites.
Dec 17, 2011 | 6:26 am
#5
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,530
LNF must always show 'available' or something like it on the comparison page. 'on request' will always be denied. I see nothing wrong with this picture.
Dec 17, 2011 | 9:23 am
#6
Join Date: May 1998
Location: Naples FL, Munich DE
Programs: UA MM, AA 2MM, Marriott LT Titanium, Hilton Gold
Posts: 6,817
FlyerTalk seems to be moving away from the friendly, collegial place it used to be. I, for one, regret that.
Dec 17, 2011 | 9:38 am
#7
Suspended
Join Date: Jul 2005
Location: Thailand
Programs: Marriott - P; HH - G; Hyatt - P; Avis - LT First
Posts: 5,023
Fully support your response.
There's been too many stupid questions being asked and frankly, stupid questions need to be responded to accordingly
There's been too many stupid questions being asked and frankly, stupid questions need to be responded to accordingly
Dec 17, 2011 | 12:30 pm
#8
Join Date: Sep 2005
Programs: AA EXP, AAirpass, & CK 2MM, MR Plat Premier, DL Plat, US Plat, UA RECOVERING GS
Posts: 2,620
