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Old Dec 16, 2011 | 9:02 pm
  #2  
BKKLEE
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Join Date: Jul 2005
Location: Thailand
Programs: Marriott - P; HH - G; Hyatt - P; Avis - LT First
Posts: 5,023
the LNF rejection is totally consistent with your own verbage:

(and, just because using this website in the past was approved does not necessarily make it always acceptable this time as the LNF folks follow the rules stated and were totally correct in their rejection)

Originally Posted by travelinjoe
I tried to get a LNF rate for JW Marriott in LA at the LA live.

All the rates are $329 /nt for the weekend I want but from Kayak I get directed to getaroom.com and see $210/nt.


I searched FT and found that getaroom.com rates where honored in the past ( http://www.flyertalk.com/forum/marri...l#post15873507)

"ut I was rejected based on the type of website that getaroom.com operates:
"According to the Terms and Conditions of Marriott's Look No Further(SM) Best Rate Guarantee, a comparison rate must be reservable by the general public and be verifiable by Marriott. According to our review of the site with which your comparison was made, reservations are not confirmed to guests at the time of the initial transaction. We are unable to verify your comparison as reservation requests made via this source are considered in the following manner:

http://news.getaroom.com/faq/

"I don’t have long to wait for a confirmation. What can I do?

Typically, most lodging reservations are made in real time and your confirmation should only take a few seconds. You will be notified of the status of your reservation within 2 to 4 hours. However, there can be delays. In such cases, you will receive an email from us without a confirmation number. When we receive the confirmation number from the property, it will be emailed to you. If there is a special request or rate change associated with your reservation, the request will be sent to a Customer Care agent for processing."


Should I call back the LNF people and ask to speak to a supervisor or just book on the other site and try the claims again?
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