How often do your points not post or post incorrectly
Sep 2, 2011 | 7:52 am
#16
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus, HH Gold, Hertz PC, National Executive, etc.
Posts: 31,670
Mostly domestic, I have 1 or 2 problems a year out of 70-90 nights. It's almost always a missing PLT amenity. A note on the website to customer support usually fixes it, though it took two communications to correct a stay at the Cosmopolitan this year. They also took 10 days to post vs. the typical 2-3, and seem to have a reputation for falling down in this area.
Sep 2, 2011 | 11:54 am
#17
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM Marriott Lifetime Titanium AA PL Not chasing status Retired!
Posts: 2,777
I have 75 nights so far 20 years and 1600+ nights. This year 1 time, over the years on average 1 time per year.
Sep 5, 2011 | 7:07 am
#18
Join Date: May 1998
Location: Naples FL, Munich DE
Programs: UA MM, AA 2MM, Marriott LT Titanium, Hilton Gold
Posts: 6,816
I've seldom had a problem with domestic (Stateside) stays posting correctly, but overseas stays, particularly when using Bonus Bucks, were quite a problem.
Even then, though, it seemed to be a problem only with certain properties, not others in the same city, so it could simply be that specific properties just don't know how to set it up correctly.
Even then, though, it seemed to be a problem only with certain properties, not others in the same city, so it could simply be that specific properties just don't know how to set it up correctly.
Sep 5, 2011 | 1:10 pm
#19
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,775
This tends to match my experience as well. I don't usually have any issues with US based stays posting correctly, but some of my non-NA (primarily in the UK) have issues posting correctly.
Sep 5, 2011 | 1:13 pm
#20
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,409
1/20 are not posting for me and all of them post with the correct # of points. I am booking all my stays through Marriott.com which I am sure helps.
Sep 5, 2011 | 6:08 pm
#21
Original Poster
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Jupiter, FL
Programs: DL PM, Marriott Lifetime Titanium, Hilton Silver
Posts: 39,564
I don't understand why the change for me. Almost half of my stays this year have had some sort of issue.
Most have involved the plat welcome gift, but I have had 4 stays not credit at all. And I book almost all of my stays through Marriott.com or our corporate travel site.
Two biggest issues seem to be around stays at Autograph Collection hotels and when the property has a Rewards Bonus Point rate.
Maybe I just need to stick to standard rates.
Most have involved the plat welcome gift, but I have had 4 stays not credit at all. And I book almost all of my stays through Marriott.com or our corporate travel site.
Two biggest issues seem to be around stays at Autograph Collection hotels and when the property has a Rewards Bonus Point rate.
Maybe I just need to stick to standard rates.