I don't understand why the change for me. Almost half of my stays this year have had some sort of issue.
Most have involved the plat welcome gift, but I have had 4 stays not credit at all. And I book almost all of my stays through Marriott.com or our corporate travel site.
Two biggest issues seem to be around stays at Autograph Collection hotels and when the property has a Rewards Bonus Point rate.
Maybe I just need to stick to standard rates.