IBAHN aggravation
Jun 21, 2011 | 5:49 pm
#1
Original Poster
Join Date: Nov 2008
Programs: Delta, mariott, national
Posts: 128
IBAHN aggravation
Hello all,
Anytime I stay in a Marriott property in the states with IBAHN internet, I need to call and give them my mac address EACH day for it to work.
I went and talked to the guy at the front desk here and he told me they are tearing out the IBAHN and putting in new infrastructure because of this issue.
Does anyone else have this issue and what is the root cause? I know it has to do with VPNs but what specifically?
Tim
Anytime I stay in a Marriott property in the states with IBAHN internet, I need to call and give them my mac address EACH day for it to work.
I went and talked to the guy at the front desk here and he told me they are tearing out the IBAHN and putting in new infrastructure because of this issue.
Does anyone else have this issue and what is the root cause? I know it has to do with VPNs but what specifically?
Tim
Jun 22, 2011 | 1:41 pm
#2
Join Date: Mar 2006
Location: STR and the rest of EMEA
Programs: LH HON, Marriott Platinum, ...
Posts: 731
Hello all,
Anytime I stay in a Marriott property in the states with IBAHN internet, I need to call and give them my mac address EACH day for it to work.
I went and talked to the guy at the front desk here and he told me they are tearing out the IBAHN and putting in new infrastructure because of this issue.
Does anyone else have this issue and what is the root cause? I know it has to do with VPNs but what specifically?
Tim
Anytime I stay in a Marriott property in the states with IBAHN internet, I need to call and give them my mac address EACH day for it to work.
I went and talked to the guy at the front desk here and he told me they are tearing out the IBAHN and putting in new infrastructure because of this issue.
Does anyone else have this issue and what is the root cause? I know it has to do with VPNs but what specifically?
Tim
Jun 22, 2011 | 1:51 pm
#3
Join Date: Sep 2010
Location: Scottsdale, Berlin, Wherever
Programs: Marriott titanium Elite, Hyatt Globalist, AS, UA, AA, TWA, PAN AM, PSA
Posts: 561
Hello all,
Anytime I stay in a Marriott property in the states with IBAHN internet, I need to call and give them my mac address EACH day for it to work.
I went and talked to the guy at the front desk here and he told me they are tearing out the IBAHN and putting in new infrastructure because of this issue.
Does anyone else have this issue and what is the root cause? I know it has to do with VPNs but what specifically?
Tim
Anytime I stay in a Marriott property in the states with IBAHN internet, I need to call and give them my mac address EACH day for it to work.
I went and talked to the guy at the front desk here and he told me they are tearing out the IBAHN and putting in new infrastructure because of this issue.
Does anyone else have this issue and what is the root cause? I know it has to do with VPNs but what specifically?
Tim
Jun 22, 2011 | 2:13 pm
#4
Suspended
Join Date: Jan 2001
Location: ORD / DUB / LHR
Programs: UA 1K MM; BA Silver; Marriott Plat
Posts: 8,240
I've never had this issue either. I've had to re-authenticate every day through the web interface, but that's it.
Is this because you're using a company-provided laptop that has to be on VPN to connect to any website? In other words, you can't even get to the IBahn login page? If so, that's more of a company policy issue than a Marriott one...
Is this because you're using a company-provided laptop that has to be on VPN to connect to any website? In other words, you can't even get to the IBahn login page? If so, that's more of a company policy issue than a Marriott one...
Jun 22, 2011 | 7:33 pm
#5
Original Poster
Join Date: Nov 2008
Programs: Delta, mariott, national
Posts: 128
I've never had this issue either. I've had to re-authenticate every day through the web interface, but that's it.
Is this because you're using a company-provided laptop that has to be on VPN to connect to any website? In other words, you can't even get to the IBahn login page? If so, that's more of a company policy issue than a Marriott one...
Is this because you're using a company-provided laptop that has to be on VPN to connect to any website? In other words, you can't even get to the IBahn login page? If so, that's more of a company policy issue than a Marriott one...
It also works on my home network.
I have only had the problem at marriott properties with Ibahn in SLC, PIT, and Chicago.
I have to call and give them my MAC address and it works fine.
Tim
Jun 23, 2011 | 3:46 pm
#6
Join Date: Jul 2005
Programs: Marriott Ambassador, Hilton Diamond, UAL Lifetime Gold
Posts: 358
In the past I have had some issues with my MAC and IBAHN but they have all been hardwired (cat5) issues. Most of the time the 1-800 customer service number worked but there were a couple of times (most recent New Orleans Ren 6 months ago) when they were helpless/useless. I have never had an issue when going wireless using IBAHN (New Orleans Ren did not have wireless in the rooms). Good luck !!
Jun 23, 2011 | 4:54 pm
#7
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
In the past I have had some issues with my MAC and IBAHN but they have all been hardwired (cat5) issues. Most of the time the 1-800 customer service number worked but there were a couple of times (most recent New Orleans Ren 6 months ago) when they were helpless/useless. I have never had an issue when going wireless using IBAHN (New Orleans Ren did not have wireless in the rooms). Good luck !!
(Professional Note) the business model for both In Room Entertainment and Internet have changed dramatically over the past 3-4 years with many companies being put into a difficult capital situation and creating an opportunity for new players to enter the market...in the coming few years you'll see these two items become more and more merged and the offerings more and more hi-tech and tailored to each guests specific prefs
Jun 24, 2011 | 1:06 am
#8
Join Date: Sep 2009
Location: CO
Programs: AA EXP, UA GS/1K, Avis First, Marriot PP, SPG GLD
Posts: 141
Hello all,
Anytime I stay in a Marriott property in the states with IBAHN internet, I need to call and give them my mac address EACH day for it to work.
I went and talked to the guy at the front desk here and he told me they are tearing out the IBAHN and putting in new infrastructure because of this issue.
Does anyone else have this issue and what is the root cause? I know it has to do with VPNs but what specifically?
Tim
Anytime I stay in a Marriott property in the states with IBAHN internet, I need to call and give them my mac address EACH day for it to work.
I went and talked to the guy at the front desk here and he told me they are tearing out the IBAHN and putting in new infrastructure because of this issue.
Does anyone else have this issue and what is the root cause? I know it has to do with VPNs but what specifically?
Tim
Never knew about the VPN thing. I'll try that and see if it helps.
Jun 24, 2011 | 9:49 am
#9
Join Date: Sep 2010
Location: Scottsdale, Berlin, Wherever
Programs: Marriott titanium Elite, Hyatt Globalist, AS, UA, AA, TWA, PAN AM, PSA
Posts: 561
I'm not real technical but I subscribe to a VPN service for when I travel. Gives me a feeling of security and enables me to download US TV from Europe. Once I log into IBAHN, I then log into my VPN. I found that if I logged out of IBAHN prior to logging out of my VPN, I couldn't log back into IBAHN without calling support. As long as I log out of my VPN prior to logging out of IBAHN, I'm fine. Not sure how corporate VPNs work. I assume they automatically log into the VPN when you go online but I don't know.
Jul 6, 2011 | 2:08 am
#10
Join Date: Sep 2009
Location: CO
Programs: AA EXP, UA GS/1K, Avis First, Marriot PP, SPG GLD
Posts: 141
Excellent tip, checked in tonight, had a problem with getting IBahn to work. Killed the vpn client, started over, and everything worked fine.
Thanks!
Thanks!