In the past I have had some issues with my MAC and IBAHN but they have all been hardwired (cat5) issues. Most of the time the 1-800 customer service number worked but there were a couple of times (most recent New Orleans Ren 6 months ago) when they were helpless/useless. I have never had an issue when going wireless using IBAHN (New Orleans Ren did not have wireless in the rooms). Good luck !!