FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Marriott | Rewards (https://www.flyertalk.com/forum/marriott-rewards-427/)
-   -   Concierge Lounge Etiquette (https://www.flyertalk.com/forum/marriott-rewards/1181795-concierge-lounge-etiquette.html)

jims66 Dec 25, 2013 10:17 pm


Originally Posted by MSPeconomist (Post 22024874)
OTOH, if instead of raiding the food and returning to her own room or suite, the push chair woman had come to the lounge with a smelly screaming baby that needed a diaper change, OP would complain about that too. To visit the lounge briefly with just the stroller might well have been the most considerate thing the woman could have done short of staying home.

I am right there with you MSPecon. Attire aside, I could definitely see this as a Platinum level mom who was travelling with a husband and three young kids and wanted to rightfully grab them breakfast. The easiest way to carry all that was a stroller, so she came down, made the boxes and went back to the room, where they could watch tv and eat in their PJs.

nightowlrn Dec 25, 2013 10:43 pm

I can't imagine being concerned about a mom getting food to take to her family (most likely). Since the lounges in the US don't define who in a family can use the lounge, would the OP prefer perhaps 4 cranky kids in the lounge?

I have over 100 head in the bed nights this year. I have been Platinum for 5 years, maybe more. When I am working and when I am on holiday, I use the lounge benefits. So, the lounge is not always for "business people." I almost never take my food in the lounge. When I am working, I get back to the hotel after 12+ hours working. I shower and change into sweat pants and a sweat shirt. I go to the lounge to get a pop, a bottle of water, salad, cheese, veggies and dip, and whatever else they may offer, and I go to my room with it so I can finish up the day's work. I do the same in the morning -- lounge in sweats, coffee and fruit back to the room so I can shower and get a few bites before starting it again. When I travel with my husband, I frequently get enough for two to bring back to the room.

Jresn02 Dec 26, 2013 9:39 am


Originally Posted by iztok (Post 22022940)
My long runs are 2+ hours and I like my water cold when I am back from the run. I am "business people" and I do have shorts/shirt/shoes, heck, in the winter I even have tights and jacket. Not like I go there naked. In general fresh sweat really doesn't smell and I make sure I don't drip or sit down somewhere.

Anyways, I've had discussions about this with concierge and managers and haven't met any that said negative about it.

Sweat smells! Ugh Really can't believe what you wrote?!? http://www.mayoclinic.com/health/swe...y-odor/DS00305

Although perspiration is practically odorless, perspiration can sometimes cause an unpleasant smell when it comes into contact with bacteria on your skin.

Just not on you right?!?!

Have some manners won't you?!?. Next you are going to claim your sh-t doesn't smell either. Sad.


Originally Posted by jims66 (Post 22027375)
I am right there with you MSPecon. Attire aside, I could definitely see this as a Platinum level mom who was travelling with a husband and three young kids and wanted to rightfully grab them breakfast. The easiest way to carry all that was a stroller, so she came down, made the boxes and went back to the room, where they could watch tv and eat in their PJs.

If you had tickets to the Movies for 2 would you think you could bring your entire family in? The T & C's CLEARLY define access to the lounge as the following: Lounge for members and one guest

Why would you think it is okay to bring in an ENTIRE family or bring food out for an ENTIRE family? Nowhere in the rules does it say this is okay.


Originally Posted by nightowlrn (Post 22027430)
I can't imagine being concerned about a mom getting food to take to her family (most likely). Since the lounges in the US don't define who in a family can use the lounge, would the OP prefer perhaps 4 cranky kids in the lounge?

I have over 100 head in the bed nights this year. I have been Platinum for 5 years, maybe more. When I am working and when I am on holiday, I use the lounge benefits. So, the lounge is not always for "business people." I almost never take my food in the lounge. When I am working, I get back to the hotel after 12+ hours working. I shower and change into sweat pants and a sweat shirt. I go to the lounge to get a pop, a bottle of water, salad, cheese, veggies and dip, and whatever else they may offer, and I go to my room with it so I can finish up the day's work. I do the same in the morning -- lounge in sweats, coffee and fruit back to the room so I can shower and get a few bites before starting it again. When I travel with my husband, I frequently get enough for two to bring back to the room.

If some biddy with nothing better to do than complain about other people complained about me to the management and the management then told me I could not do what I do, I would quickly move to another chain.

First the terms clearly state: Lounge for members and one guest so you are FLAT out wrong about what the rules state in the US. Goto Marriott.com and review them. On top of that nobody is complaining if you come in sweatpants and a sweatshirt. No body wants to see robes and PJ's. Can't you tell the difference? Nobody is saying you can't take an apple with you out the door. Some of you just don't get it.


Originally Posted by MSPeconomist (Post 22024874)
OTOH, if instead of raiding the food and returning to her own room or suite, the push chair woman had come to the lounge with a smelly screaming baby that needed a diaper change, OP would complain about that too. To visit the lounge briefly with just the stroller might well have been the most considerate thing the woman could have done short of staying home.

First of all would she need to take so much if it was just this case? take China? Really? People that have KIDS know that KIDS aren't meant to be everywhere and MOST have a certain level of respect for others to understand this. I would never think about taking my kid with a dirty diaper anywhere without changing it first. Some of you really think the lounge is for the entire FAMILY to enjoy when the rules state MR member +1. Simple as that.


Originally Posted by GoPhils (Post 22026872)
I can see the argument against sweaty workout gear (keyword being sweaty), but who cares if people are wearing pajamas? It's the Concierge Lounge, not the Concierge Office Building. Especially if people are on vacation (and maybe even if they're traveling for business), it's often easier to eat breakfast before getting fully dressed just in case you happen to get some food on your clothes.

Why don't people wear PJ's all day then? Really? They make napkins for keeping food off your clothes. Would you wear your PJ's to breakfast at a restaurant? How about the Hotel Restaurant? Why the lounge then is it okay?


Originally Posted by DJ_Iceman (Post 22022736)
Only if we (the collective "we") allow it to. Unfortunately, I'm usually among the silent, stewing crowd who would watch a woman in pajamas fill a baby stroller to overflowing with food and accoutrements from the CL rather than risk an ugly confrontation.

I don't think it would take too many instances, though, of someone in authority (be it a lounge attendant, manager, etc.) enforcing basic standards of decorum before people would shape up. Of course there will be the shrill DYKWIA behavior and loud escalation to senior management who, if the world was perfect, would completely back their staff and the policy even at the risk of losing the business of those who abuse the system. But again, after the whiny tantrum doesn't work a couple of times, I suspect these people will either stop it or take their business elsewhere where the infantile behavior works. Either way, Marriott would have more pleasant lounges.


In the past I have been too, but after seeing such disappointing posts on here I probably will speak up in the future. I can't believe some of the answers on here like my sweat doesn't smell!??!?! Hopefully Marriott will see some of these and start posting and strictly enforcing rules. Sigh.

See below for fixed link.


Originally Posted by NWstu (Post 22029593)
Uh, this policy is not for AA customers; it is for AA employees flying NRSA or NRSP.

Sorry wrong link: http://www.aa.com/pubcontent/en_US/c...=AA#AcceptPass


ACCEPTANCE OF PASSENGERS
American may refuse to transport you, or may remove you from your flight at any point, for one or several reasons, including but not limited to the following:

Compliance with government requisition of space.
Action necessary or advisable due to weather, or other conditions beyond American's control.
Refusal to permit a search of person or property for explosives or for deadly, controlled, or dangerous weapons, articles or substances.
Refusal to produce positive identification upon request.
Your physical or mental condition is such that in American's sole opinion, you are rendered or likely to be rendered incapable of comprehending or complying with safety instructions without the assistance of an attendant.
Your conduct is disorderly, abusive or violent, or you
Appear to be intoxicated or under the influence of drugs,
Attempt to interfere with any member of the flight crew,
Have a communicable disease that has been determined by a federal public health authority to be transmissible to other persons in the normal course of flight,
Refuse to obey instructions from any flight crew member,
Have an offensive odor not caused by a disability or illness,
Are clothed in a manner that would cause discomfort or offense to other passengers,

NWstu Dec 26, 2013 10:55 am


Originally Posted by jr1202sr (Post 22029373)
also those interested in the airlines First Class policy here is Americans (top part): http://www.idealgrowthclients.com/Us...ess%20Code.pdf

I have seen this enforced before and they consider themselves to have one of the most "relaxed" in the industry.

Uh, this policy is not for AA customers; it is for AA employees flying NRSA or NRSP.

iztok Dec 26, 2013 12:40 pm


Originally Posted by jr1202sr (Post 22029020)
Sweat smells! Ugh Really can't believe what you wrote?!? http://www.mayoclinic.com/health/swe...y-odor/DS00305

Although perspiration is practically odorless, perspiration can sometimes cause an unpleasant smell when it comes into contact with bacteria on your skin.

Just not on you right?!?!

Have some manners won't you?!?. Next you are going to claim your sh-t doesn't smell either. Sad.

Maybe you should read the things in red.

4getofn Dec 26, 2013 12:59 pm

So many places to start ...

Exercise/Sweat: Got an idea, before you run, trot down to the ice machine fill your bucket up, on the way back get a couple of bottles of water. Now leave them in the ice so when you get back they will be really cold !!

Robes in the CL: What do you expect !! Once trailer trash, always trailer trash.

Piggish behavior around the food and drink: The only an answer here is to empower the attendants to maintain control, not likely to happen but it's a thought.

Overcrowding: Have the attendants verify room numbers. Also, make it only available to PP and Platinums, Member and one guest only.

Just a thought

GoPhils Dec 26, 2013 1:29 pm


Originally Posted by jr1202sr (Post 22029137)
Why don't people wear PJ's all day then? Really? They make napkins for keeping food off your clothes. Would you wear your PJ's to breakfast at a restaurant? How about the Hotel Restaurant? Why the lounge then is it okay?

So you've never gotten food on your clothes during a meal? I'm not saying it happens all the time, but I'd rather not take the risk if I don't have to. If I'm traveling by myself I don't really care how I look when eating breakfast. That goes for in the CL or in the lobby of a FI/SHS, don't really eat at the hotel restaurants by myself. I don't really have "PJ's" but it's usually sweats or non-sweaty workout clothes.

In your link about the airline policy you bolded "clothes that cause discomfort or offense to other passengers." Assuming they're wearing underwear, what exactly is offensive about pajamas??

N965VJ Dec 26, 2013 1:36 pm

I think people wearing PJs or other scruffy attire in a Lounge is basically a Tragedy of the Commons. I can't remember the last time I saw PJs in the restaurant of a FS property, or a C:rolleyes:urtyard™.

pinniped Dec 26, 2013 2:05 pm


Originally Posted by jr1202sr (Post 22022038)
They may be. All I said CL was designed for business folks.

No it isn't. The business center, usually near the lobby, is designed for business folks. Occasionally a CL will have a small conference room you can reserve: *that* part is perhaps for business travelers. But the rest of the lounge is for Golds, Plats, and people who book rooms on the CL.


Originally Posted by jr1202sr (Post 22029061)
If you had tickets to the Movies for 2 would you think you could bring your entire family in? The T & C's CLEARLY define access to the lounge as the following: Lounge for members and one guest

Why would you think it is okay to bring in an ENTIRE family or bring food out for an ENTIRE family? Nowhere in the rules does it say this is okay.

Those T&C's apply to an elite member on a different floor using their Gold/Plat benefit to access the lounge. I have stayed in many hotels where it is entirely allowable to book a C-level room with 4 occupants, and the rate rules do indeed include lounge access for everyone.

In other words, those guests may have all been Concierge Level guests, not Marriott elites.

I have a hard time getting worked up about what other people are wearing in the CL. Perhaps some of you guys think this lounge is more "elite" or "private clubbish" than it really is. I don't use hotel robes and I don't wear PJ's, but I've certainly walked in there in casual attire. Jeans and a T-shirt or whatever.

A runner walking in to grab a water and head back out wouldn't bother me either. I doubt I'd notice it. I'm not even sure I could work up the faux outrage about it.

User Name Dec 26, 2013 2:13 pm


Originally Posted by pinniped (Post 22030813)
I have a hard time getting worked up about what other people are wearing in the CL. Perhaps some of you guys think this lounge is more "elite" or "private clubbish" than it really is. I don't use hotel robes and I don't wear PJ's, but I've certainly walked in there in casual attire. Jeans and a T-shirt or whatever.

A runner walking in to grab a water and head back out wouldn't bother me either. I doubt I'd notice it. I'm not even sure I could work up the faux outrage about it.

Exactly. We are talking Marriott here. Not exactly the Four Seasons, so a bit laughable seeing people getting worked up. I usually find that those who do would be well advised to look into a mirror, as there are usually things about them that others would find distasteful.

plagwate Dec 26, 2013 2:36 pm


Originally Posted by jr1202sr (Post 22029020)
Sweat smells! Ugh Really can't believe what you wrote?!? http://www.mayoclinic.com/health/swe...y-odor/DS00305

Although perspiration is practically odorless, perspiration can sometimes cause an unpleasant smell when it comes into contact with bacteria on your skin.

Just not on you right?!?!

Have some manners won't you?!?. Next you are going to claim your sh-t doesn't smell either. Sad.


Originally Posted by jr1202sr (Post 22029061)
If you had tickets to the Movies for 2 would you think you could bring your entire family in? The T & C's CLEARLY define access to the lounge as the following: Lounge for members and one guest

Why would you think it is okay to bring in an ENTIRE family or bring food out for an ENTIRE family? Nowhere in the rules does it say this is okay.


Originally Posted by jr1202sr (Post 22029084)
First the terms clearly state: Lounge for members and one guest so you are FLAT out wrong about what the rules state in the US. Goto Marriott.com and review them. On top of that nobody is complaining if you come in sweatpants and a sweatshirt. No body wants to see robes and PJ's. Can't you tell the difference? Nobody is saying you can't take an apple with you out the door. Some of you just don't get it.


Originally Posted by jr1202sr (Post 22029123)
First of all would she need to take so much if it was just this case? take China? Really? People that have KIDS know that KIDS aren't meant to be everywhere and MOST have a certain level of respect for others to understand this. I would never think about taking my kid with a dirty diaper anywhere without changing it first. Some of you really think the lounge is for the entire FAMILY to enjoy when the rules state MR member +1. Simple as that.


Originally Posted by jr1202sr (Post 22029137)
Why don't people wear PJ's all day then? Really? They make napkins for keeping food off your clothes. Would you wear your PJ's to breakfast at a restaurant? How about the Hotel Restaurant? Why the lounge then is it okay?


Originally Posted by jr1202sr (Post 22029148)
In the past I have been too, but after seeing such disappointing posts on here I probably will speak up in the future. I can't believe some of the answers on here like my sweat doesn't smell!??!?! Hopefully Marriott will see some of these and start posting and strictly enforcing rules. Sigh.

Out of courtesy to your fellow FT readers, you should really learn to use the multi-quote function. ;)

SacTownGuy Dec 26, 2013 2:48 pm


Originally Posted by User Name (Post 22030835)
Exactly. We are talking Marriott here. Not exactly the Four Seasons, so a bit laughable seeing people getting worked up. I usually find that those who do would be well advised to look into a mirror, as there are usually things about them that others would find distasteful.

I agree with the above. Few of us are as perfect as we sometimes think.

As for the PJ's or robes I understand people are offended. You have every right to be and, likewise, the people can wear PJs and robes to the CL. There is no rule against it so don't worry about it.

In terms of the stopping in for a water after a workout. If that bothers you then maybe you should get some exercise occasionally. It wouldn't be as strange to you then.

Lastly, as to the people who steal food from the CL... don't be the CL po po. It's not your job to worry about. If Marriott has a problem then they will do something about it.

You people crack me up with your precious CL. It's typically a crowded place, with poor quality food, and very little service. It's not a country club or the Four Seasons. Get over yourself people.

bdschobel Dec 26, 2013 6:40 pm


Originally Posted by plagwate (Post 22030948)
Out of courtesy to your fellow FT readers, you should really learn to use the multi-quote function. ;)

I agree -- and merged a bunch of consecutive posts from the same poster, just for ease of reading.

Bruce
Moderator

Jresn02 Dec 26, 2013 6:42 pm


Originally Posted by iztok (Post 22030345)
Maybe you should read the things in red.

Maybe you should try to read:

an unpleasant smell when it comes into contact with bacteria on your skin.


You have some miracle way of making your sweat Not contact you skin? :mad: If not it is likely to SMELL!

RoyalFlush Dec 26, 2013 7:26 pm

I'm in the camp that life is way to short to worry about this. I wouldn't even notice.

As for my own attire in the CL, either business casual or my usual *guide/expedition* type attire (think North Face/Eddie Bauer).


All times are GMT -6. The time now is 9:35 am.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.