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-   -   Concierge Lounge Etiquette (https://www.flyertalk.com/forum/marriott-rewards/1181795-concierge-lounge-etiquette.html)

MSPeconomist Dec 27, 2013 8:34 pm

I see a bit of difference in acceptable attire depending on whether one is going to spend time in the lounge or just stopping in quickly to get coffee, etc. to take to one's room. IMO the size of the lounge/hotel and whether the lounge is on the same floor as one's room. I can understand someone putting on an opaque robe and footwear to dash down the hall when the lounge open to grab coffee and a pastry when for consumption in one's own room or quickly stopping into get something after a workout (assuming in both cases that the person doesn't smell bad). However, sitting in the lounge for some time in a swimsuit or used workout clothes (or even going near lounge furniture when wet or smelly), PJs, a robe, etc. is a different matter, as is riding hotel elevators or walking across the main lobby in PJs or a robe (except in properties where guests habitually wear robes over swimsuits within the hotel). I'm also sympathetic and willing to cut someone a bit of slack just before the lounge closes (or F&B disappears) in the evening if the person has returned to the hotel late at the end of the day or just checked in.

When I travel, I try to have some clothing with me that I can pull on quickly and which is acceptable breakfast attire for days when I don't way to get up any earlier than strictly necessary. It's also good to have something to wear if there's a fire alarm during the night.

Perhaps we should note that PJ bottoms are fashionable for teens and can be considered to be decent but very casual outerwear, of course when worn with footwear and an appropriate top. Airlines distribute PJs on longhaul flights in FC and business class, so that something similar doesn't seem unreasonable, especially if one is not spending time in the lounge. Of course PJs/nightgowns/robes that are made of sheer fabric are a very different matter.

TrojanHorse Dec 27, 2013 8:34 pm


Originally Posted by VickiSoCal (Post 22035324)
Maybe I was raised differently but PJ's never leave my home or hotel room. I won't even wear them in my home if non-family is present.

I was whining at swim team the other night that I really wanted to go home after the workout which ends at 7:30 pm, take a hot shower and put on my pjs, but I cannot because my daughter's volleyball practice doesn't end until 9:30 pm. Another woman said I should just pick her up in my pj's since I don't even get out of my car and it is only a couple of miles. Nope. Not gonna happen.

I wore my PJ pants from the house to the gym today, walked thru the parking lot, thru the gym to the locker room, changed into my gym shorts and worked out..

I have no problem wearing my PJ's out and about

GDaoV Dec 28, 2013 7:17 am

"Outside South Asia, especially in English-speaking nations, pajamas are loose-fitting, two-piece garments derived from the original garment and worn chiefly for sleeping, but sometimes also for lounging, also by both sexes."

From the source of all truths, wiki's definition of pajamas. As long as one is PG-13 clothed and not dripping sweat, then it is all good.

SacTownGuy Dec 28, 2013 9:44 am


Originally Posted by iztok (Post 22037614)
I am assuming that in your book smokers should take a shower first and wear non-smoked clothes to CL so they don't smell of cigarettes there. Correct?

That's an interesting question. To ME smokers are substantially more disgusting than someone sweating after a nice run. A little sweat wipes off if I sit where a runner sat but that nasty smoke smell will stick to my suit for hours. Seriously, nothing grosser to me.

SkiAdcock Dec 28, 2013 10:16 am


Originally Posted by MSPeconomist (Post 22038251)
I see a bit of difference in acceptable attire depending on whether one is going to spend time in the lounge or just stopping in quickly to get coffee, etc. to take to one's room. IMO the size of the lounge/hotel and whether the lounge is on the same floor as one's room. I can understand someone putting on an opaque robe and footwear to dash down the hall when the lounge open to grab coffee and a pastry when for consumption in one's own room or quickly stopping into get something after a workout (assuming in both cases that the person doesn't smell bad). However, sitting in the lounge for some time in a swimsuit or used workout clothes (or even going near lounge furniture when wet or smelly), PJs, a robe, etc. is a different matter, as is riding hotel elevators or walking across the main lobby in PJs or a robe (except in properties where guests habitually wear robes over swimsuits within the hotel). I'm also sympathetic and willing to cut someone a bit of slack just before the lounge closes (or F&B disappears) in the evening if the person has returned to the hotel late at the end of the day or just checked in.

When I travel, I try to have some clothing with me that I can pull on quickly and which is acceptable breakfast attire for days when I don't way to get up any earlier than strictly necessary. It's also good to have something to wear if there's a fire alarm during the night.

Perhaps we should note that PJ bottoms are fashionable for teens and can be considered to be decent but very casual outerwear, of course when worn with footwear and an appropriate top. Airlines distribute PJs on longhaul flights in FC and business class, so that something similar doesn't seem unreasonable, especially if one is not spending time in the lounge. Of course PJs/nightgowns/robes that are made of sheer fabric are a very different matter.

That's a pretty good summary.

Cheers.

DCBob Dec 28, 2013 10:49 am


Originally Posted by HereAndThere (Post 22038017)
I think a major problem is that Marriott doesn't seem to offer any coherent corporate concept of what a lounge is to be. Or if they do, they haven't spelled it out for guests. Consequently guests make their own interpretations of what the purpose of the lounge is. The guests' views seems to range from seeing the lounge as an extension of their living room or bedroom to something more akin to a public place like a hotel restaurant.

Thus you occasionally have groups of people who move furniture around and cozy up for too loud conversations while kids are playing and running around as if they are at home. And you occasionally end up with people in gym clothes and bathrobes sitting around just like at home or you have people putting their bare feet on the furniture.

My vote is with those who think that clothes and decorum should be more in line with clothes and behavior that are generally acceptable in a restaurant.

Marriott could deal with this by including a sheet of paper in their guest room books and in the lounge that, for example, sets a dress code that is appropriate to a public place such as a restaurant. (Even that description doesn't place too many limits on what one wears given how people dress. But at least it might set a tone that discourage the bathrobes, PJs, and bare feet.)

The lounge attendants need to take some responsibility for curbing behavior and setting dress limits, but to do so they need a guideline to fall back on.

My guess is that poor corporate leadership is the problem that leads to the great variability in food, service, decorum, staffing, hours, etc., that I've experienced over the years in lounges.

I agree with you 100%. Marriott doesn't enforce the rules about dress or taking food back to your room. They should do so for those of us who look and act professionally.

Robes and pajamas are meant to STAY in the room. Lounge around in your room if you like wearing underwear or sleeping clothing. Gym wear is meant to STAY in the gym. Food is to be consumed in the lounge by the member and registered guests - that prevents excess quantities of food from being shared with others who are not entitled to it!

If you think my opinions are harsh, so be it. We have evolved into a society of spoiled brats (at least in the US) and now we are seeing the consequences.

NDDomer86 Dec 28, 2013 10:51 am


Originally Posted by DCBob (Post 22040747)
I agree with you 100%. Marriott doesn't enforce the rules about dress or taking food back to your room. They should do so for those of us who look and act professionally.

Robes and pajamas are meant to STAY in the room. Lounge around in your room if you like wearing underwear or sleeping clothing. Gym wear is meant to STAY in the gym. Food is to be consumed in the lounge by the member and registered guests - that prevents excess quantities of food from being shared with others who are not entitled to it!

If you think my opinions are harsh, so be it. We have evolved into a society of spoiled brats (at least in the US) and now we are seeing the consequences.

Formalwear is meant to STAY at formal event. Business attire is meant to STAY at your place of business. Dinner attire is meant to STAY at dinner. Wait, you logic suddenly doesn't work does it?!? :confused::confused::confused:

For MARRIOTT Hotels and RENAISSANCE Hotels which are usually not upscale properties to begin with, I often see the lounge described as a casual and relaxed atmosphere for socializing and informal "business gatherings". This would to me suggest that, at least by your assertion, casual and informal clothing is acceptable in the lounge. This of course does not mean extremes, but one should not have to throw on their "Sunday's finest" to be allowed to grab a bottle of cheap water, some cheap bar mix, and a plate of stale cheese and mini quiches...

GoPhils Dec 28, 2013 11:51 am


Originally Posted by DCBob (Post 22040747)
I agree with you 100%. Marriott doesn't enforce the rules about dress or taking food back to your room. They should do so for those of us who look and act professionally.

Robes and pajamas are meant to STAY in the room. Lounge around in your room if you like wearing underwear or sleeping clothing. Gym wear is meant to STAY in the gym. Food is to be consumed in the lounge by the member and registered guests - that prevents excess quantities of food from being shared with others who are not entitled to it!

If you think my opinions are harsh, so be it. We have evolved into a society of spoiled brats (at least in the US) and now we are seeing the consequences.

Not sure what this post has to do with people being spoiled brats, other than the fact that you sound like one if you are that bothered by what other people are wearing to "enjoy light snacks and beverages and continental breakfast" (Marriott's words). But then again, the DC area is full of spoiled brats so why am I not surprised.

Please link where there are stated rules about dress and where the food from the CL should be consumed. If there actually were rules, I'm sure most people would follow them. But for the most part there aren't (except at some individual properties), so no need to start making up your own and acting like you're superior because you dress "professionally" to eat cheese and crackers.

DCBob Dec 28, 2013 11:52 am


Originally Posted by NDDomer86 (Post 22040760)
Formalwear is meant to STAY at formal event. Business attire is meant to STAY at your place of business. Dinner attire is meant to STAY at dinner. Wait, you logic suddenly doesn't work does it?!? :confused::confused::confused:

For MARRIOTT Hotels and RENAISSANCE Hotels which are usually not upscale properties to begin with, I often see the lounge described as a casual and relaxed atmosphere for socializing and informal "business gatherings". This would to me suggest that, at least by your assertion, casual and informal clothing is acceptable in the lounge. This of course does not mean extremes, but one should not have to throw on their "Sunday's finest" to be allowed to grab a bottle of cheap water, some cheap bar mix, and a plate of stale cheese and mini quiches...

I said nothing about formal wear or business attire. There is absolutely no logic in extending clothing types not meant to being seen in a restaurant or lounge to all clothing types. In fact, it's absurd and illogical. And casual wear is perfectly acceptable to me in a casual setting. The gym and one's private room are not within that definition.

CJKatl Dec 28, 2013 11:55 am


Originally Posted by GoPhils (Post 22040994)
Please link where there are stated rules about dress and where the food from the CL should be consumed. If there actually were rules, I'm sure most people would follow them. But for the most part there aren't (except at some individual properties), so no need to start making up your own and acting like you're superior because you dress "professionally" to eat cheese and crackers.

While some properties do have signs about not removing food from the CL (mostly non-US), many have to-go cups for coffee and paper bags so you can take yogurt and a banana with you in the morning.

NDDomer86 Dec 28, 2013 11:59 am


Originally Posted by DCBob (Post 22040747)
They should do so for those of us who look and act professionally.


Originally Posted by DCBob (Post 22040996)
I said nothing about formal wear or business attire.


iztok Dec 28, 2013 12:04 pm


Originally Posted by SacTownGuy (Post 22040440)
That's an interesting question. To ME smokers are substantially more disgusting than someone sweating after a nice run. A little sweat wipes off if I sit where a runner sat but that nasty smoke smell will stick to my suit for hours. Seriously, nothing grosser to me.

Mind you I would NEVER sit down in CL after a run. Just quick grab of couple of bottles of water and maybe a banana and I am out to my room.

sethb Dec 28, 2013 12:42 pm


Originally Posted by DCBob (Post 22040747)
Robes and pajamas are meant to STAY in the room. Lounge around in your room if you like wearing underwear or sleeping clothing. Gym wear is meant to STAY in the gym. Food is to be consumed in the lounge by the member and registered guests - that prevents excess quantities of food from being shared with others who are not entitled to it!

If you think my opinions are harsh, so be it. We have evolved into a society of spoiled brats (at least in the US) and now we are seeing the consequences.

I note your use of the passive. That implies that there is actually no agency who acts.

"meant to STAY" by whom? Who means them to stay? Who means that gym wear is to stay in the gym? Who means that robes are to stay in the room? Neither the manufacturer of the robe (who doesn't much care) nor the supplier (the hotel) generally means the robe to stay in the room; hotel just want the robe returned there (see, e.g., many signs about wearing the robe or other cover to the pool).

DJ_Iceman Dec 28, 2013 2:38 pm


Originally Posted by HereAndThere (Post 22038017)
Marriott could deal with this by including a sheet of paper in their guest room books and in the lounge that, for example, sets a dress code that is appropriate to a public place such as a restaurant. (Even that description doesn't place too many limits on what one wears given how people dress. But at least it might set a tone that discourage the bathrobes, PJs, and bare feet.)

Yup, I agree. Every time I've checked into a RC club level room, I've been handed a polite but clear letter describing the lounge hours, offerings, and guest expectations.

Which brings up another interesting point. Several posters here who seem to fall into the "anything goes" camp make the case that this is Marriott we're talking about, not the Four Seasons. Does that matter? And I mean that as an honest question, not a snarky, rhetorical one. Should we, as a society, have higher expectations regarding common courtesy and behavior based on how expensive a venue is?

I think there's a balance to be found here. But in general, I think Marriott concierge lounges should aspire to be a little more like their luxury counterparts. People will live up (or down) to the expectations put on them. And I think the vast majority of guests would prefer at least SOME limits placed on lounge attire and behavior. I'm not talking about banning the runner who spends 30 seconds picking up a cold bottle of water, or the family genuinely trying to take care of their kids. But can't we agree that the concierge lounge, as a place only accessible by those who either pay for the privilege or who get rewarded with it due to their corporate loyalty, should be a pleasant place to relax, enjoy some food and beverages, and possibly get advice from a concierge who isn't overrun in the lobby?

DCBob Dec 28, 2013 3:36 pm

NDDomer86 - Your two quotes from me only prove my point. ACTING PROFESSIONALLY means not putting your feet up on a table or chair, not changing a baby's diapers in the lounge in front of other guests, and not wearing robes, pajamas, or workout clothing, etc, I NEVER, repeat NEVER, said anything about having to wear formal wear or a business suit. Casual clothing is perfectly acceptable in most restaurants and therefore in a Marriott Concierge Lounge. Unless you have the warped opinion that you can't act professionally in casual clothing, I assume you would agree with what I actually said, but perhaps there is a language barrier I wasn't aware of and you didn't understand my words.


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